The Management of Med-View Airline wishes to use this medium to sincerely offer our unreserved apology to all our esteemed customers/passengers for the inconveniences experienced between December 22 and 27, 2017 due to challenges in our flight operations.
We recognized and acknowledged that the little we did to ameliorate your pains cannot compensate for the days you lost, and not being able to meet your loved ones or keep important appointments during the Yuletide season while your flights were rescheduled.
Our ordeal, which impacted on your travel plans, started on December 22, 2017, in the UK when our fully boarded 8777 aircraft made an Air Return to London Gatwick for safety reasons, which called for serviceability checks and certification lasting 72 hours. Our spirited efforts only paid off on December 24th, 2017 with relief flights but the holidays’ period compounded the backlog of passengers, which stretched to December 27th even though we deployed two aircraft. This also affected passengers on the Lagos/Abuja/Dubai route.
We sincerely thank all of you who showed understanding and perseverance while we made efforts to tackle the challenges. All our operations are woven around your safety and that of our crew and nothing will compromise this. We are happy to inform you that we have normalized our flights on the Lagos-London route and the Lagos-Abuja-Dubai route.
We cherish your robust patronage over the years, and we will continue to take steps to ensure you enjoy the best services offered in the industry.
While wishing you Happy New Year, once again, please accept our apology…