- COVID-19 the biggest challenge confronting Indonesian small businesses in 2020.
- Established e-commerce and online delivery services helped businesses shift online quickly.
- Seventy-six per cent of surveyed Indonesian small businesses expect to grow in 2021.
JAKARTA, INDONESIA – Media OutReach – 30 March 2021 – Although many small businesses in Indonesia were adversely impacted by COVID-19 in 2020, a strong focus on online sales and customer satisfaction should lead to a rebound in small business activity in 2021, according to CPA Australia.