A Customer’s Personal Experience with First Bank CEO

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It is no story that even in the banking industry, we have celebrity personalities. And it is a known fact that they do well in social circles and have a knack for their personal lives.

Dr. Adesola Adeduntan is one person who is very relatable and we know for certain, he is customer-friendly. This customer’s experience gave more credence to our understanding.

A digital marketer finding his way around trying to strike a networking move on the amiable and down-to-earth, First Bank’s CEO, had sent a friend request for a while and on a good day, as it turned out, he received an acknowledgement of his acceptance by the MD. Shortly after getting the acknowledgement, he went as far as pitching to close a digital marketing campaign deal with the ‘Big Boss’, although never got a reply. Remember our scepticism as an individual with not a too known fellow on Social Media.

Two weeks prior to the no close call pitching, Nairaland Forum member, dapinero1980, had a cash dispense error and was obliged to try to contact Dr Adesola, who he admires and refers to as amiable. Shockingly, a response came through, he was marvelled as he didn’t think he would get a response from the other banks’ CEOs due to a N5,000 dispense error or even getting a response to the friend request on Social media with the entire buzz. Dapinero1980 wondered if CEOs of banks ever got aware of complaints and troubles of account holders.

He explained further about how he not only got concurrent calls to confirm the process of his cash retraction, but he got a credit alert of his cash after 5 days of engagement with the CEO, First Bank of Nigeria, Dr. Adesola Adeduntan.

He preaches “Leadership by example” “No discrimination” #IamportingfullytoFIRSTBANK

Culled from Nairaland

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