Konga Takes After-Sales Support To New Heights With Yu Break It; We Fix It

Must Read

Benefits Of Face Steaming And How To Do It At Home

Face steaming is one of the hottest skincare trends of the past few years. You can see celebrities and...

How To Block Your Bank Account And SIM Card In Case Of Emergency

Losing your phone and wallet or having them stolen can be very frustrating. However, in case that happens to...

How to Earn $1000 a Month by Trading Bitcoin Futures Contracts on BTCC

The novel COVID19 pandemic has done a number on the income of several businesses, governments, and individuals alike. Due...

Foremost e-commerce giant, Konga is giving e-commerce shoppers a lot to smile about with its value-added service – Yu Break It; We Fix It.

Specifically, Yu Break It; We Fix It is an after-sales service exclusive to Konga through which customers can repair and fix damaged devices purchased within a particular period. Further making this offer more appealing is the fact that the cover is for damages not under warranty, due to liquid intrusion or screen damage.

Among the products under this coverage are computing devices such as laptops, tablets, and mobile phones. Furthermore, all other manufacturer defects are treated free of charge by Konga.

Interestingly, Konga is the only company that offers customers the range of convenient services captured under Yu Break It; We Fix It.

- Advertisement -

Head of Marketing, Chidalu Ekeh affirmed that through Yu Break It; We Fix It, Konga has taken after-sales support to greater heights.

Konga Takes After-Sales Support To New Heights With Yu Break It; We Fix It - Brand Spur

“At Konga, the satisfaction of the customer is paramount for us. Nothing else comes close to this in driving and motivating us to continually find ways to make the shopping experience more convenient and rewarding for them.

“Through Yu Break It; We Fix It, we have kept the customer uppermost in our minds by ensuring that there are no stress or worries whenever they require support on any device they buy from us. Indeed, our relationship with each customer that comes on board the Konga Omni-channel structure – online and offline in our physical stores – is one that transcends the buying decision.

Read Also:  All Set For Second Edition Of Konga Live Auction On Monday
- Advertisement -

“This is why a Konga customer is a loyal customer. We go beyond and further to keep them happy,” she enthused.

Further explaining how Yu Break It; We Fix It works, Chidalu disclosed that once a customer sends in a device purchased from Konga for repairs, it is processed only at service centres certified by the device’s Original Equipment Manufacturers (OEM).

“If your warranty is still valid, it continues to count even after repairs. All other warranty issues you may encounter after repairs are treated free of charge. Also, the premium on your device repair is paid solely by Konga,” Chidalu revealed.

To take advantage of the Yu Break It; We Fix Itvalue-added service by Konga, all that a customer requires is a valid proof of device purchase from Konga.

- Advertisement -

Yu Break It; We Fix It is another competitive edge Konga we have long provided to our esteemed customers. Customers can bring their damaged item(s) to our store or ship them to us along with an invoice of purchase from Konga.

“Once item is confirmed to be within a year of purchase and has not been previously sent in for repairs under the scheme, Konga will ensure immediate resolution,” she concluded.

Read Also:  Konga, Frontier Technology Livestreaming To Boost Food Sufficiency In Nigeria

Meanwhile, repairs to damaged items are usually rectified by Konga within 2-15 working days depending on the nature of the damage and availability of item’s parts. Additionally, customers are only required to pay 50% of their invoice charge to get a new device in cases where devices suffer liquid damaged beyond economic repair.

- Advertisement -
Konga Takes After-Sales Support To New Heights With Yu Break It; We Fix It - Brand SpurKonga Takes After-Sales Support To New Heights With Yu Break It; We Fix It - Brand Spur

Subscribe to BrandSpur Ng

Subscribe for latest updates. Signup to best of brands and business news, informed analysis and opinions among others that can propel you, your business or brand to greater heights.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Konga Takes After-Sales Support To New Heights With Yu Break It; We Fix It - Brand SpurKonga Takes After-Sales Support To New Heights With Yu Break It; We Fix It - Brand Spur

Latest News

Insider Dealing: UAC Sells additional 80m Shares to Blakeney LLP

The UAC of Nigeria Plc disclosed on Friday insider dealing of an additional 80 million shares acquired by one of...

Greif Nigeria Plc announces Change of Registered Office Address

Greif Nigeria Plc, a subsidiary of Greif International Holding B.V, wishes to inform the Nigerian Stock Exchange and its shareholders/investing public of the change...

AXA Mansard Insurance plc announces divestment from its subsidiary, AXA Mansard Pensions

After obtaining the Shareholder’s approval at the AXA Mansard Insurance’s Extra-Ordinary General Meeting held on the 13th of February 2020, the Company commenced the...

DMO Announces the Resumption of FGN Savings Bond Offer in August 2020

The Debt Management Office (DMO) wishes to announce the resumption of its Offer of the Federal Government of Nigeria Savings Bond (FGN Savings Bond)...

Benefits Of Face Steaming And How To Do It At Home

Face steaming is one of the hottest skincare trends of the past few years. You can see celebrities and regular people enjoying face steaming...
- Advertisement -
BrandsPur Weekly Cartoons
- Advertisement -Konga Takes After-Sales Support To New Heights With Yu Break It; We Fix It - Brand SpurKonga Takes After-Sales Support To New Heights With Yu Break It; We Fix It - Brand Spur