Canon continues its Service Expansion Across Africa as it Celebrates Customer Excellence at Annual Services Conference

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Canon Central and North Africa (CCNA) hosted the third edition of its Annual Service Conference in Dubai on March 2nd & 3rd, where Service Management teams across CCNA, as well as its service providers throughout Africa, gathered to discuss the latest technology trends, innovative service offerings and future growth.

Canon understands and acknowledges the fact that service is a very important factor for our African customers. CCNA since its establishment in 2016 had started with14 authorised service partners and has now expanded its reach to 43 authorised service partners covering the African region. CCNA is continuously expanding its network of service partners, infrastructure and Investing in new contact centres in key markets to be able to support better service delivery. While placing the customer at the heart of the Group’s strategy, Canon is also working to empower its channel partners at the shop floor level by supporting service excellence, customer satisfaction and awareness on Canon Genuine Consumables and spares.

Awards for Service Partners

CCNA presented Service Awards to its partners at the conference for outstanding performances in driving innovation for service excellence, customer satisfaction and ensuring timely availability of Canon’s Genuine Consumables and Spares parts. This year, Canon Authorised Partner Silicon21 from Egypt received the President Award as Best Service Partner for 2019, for continuously improving on service deliverables; developing remote services capabilities & supporting channel partners while increasing spares and drums business in-country.

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Special recognition awards were also handed over to Sabi Systems from Algeria, MFI from Kenya and Ensure Services, which covers Nigeria, Egypt, Morocco and Kenya, for improving their services capabilities.

Training for Excellence

The event, which has quickly become an annual hallmark of CCNA’s continuous drive for innovation and excellence in customer experience, focused on the company’s new services and technological solutions, as well as business sustainability.

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Partners coming from 25 countries from across the African continent gathered to discuss new areas of service development, Services enhancement strategies, new remote services, including e-Service and e-Maintenance, and a sustainable and clear direction for the future. CCNA took the Partner Service Management teams through two days of workshops to instil the efficient and agile management style Canon upholds.

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The panels during this 3rd edition of the conference focused particularly on Canon’s new key service line, on solutions to enhance product delivery by providing closer customer support, and on making better use of Canon’s remote services. The conference also touched on strategies to improve and expand service reach for tier 2 partners.

Facilitate interaction between our teams and our partners

Canon brought in its own highly trained, experienced and skilled team, to give closer support to its partners in enhancing service and product delivery.

Mr Somesh Adukia, Managing Director of CCNA explained that “CCNA will continue to increase the in-country presence by further investing in manpower by appointing 7 local technical product specialists, as a concrete statement of our continued ambition and commitment to the region. This event underlines the importance that Canon places on the relationship with its service partners, and reiterates our continuous drive to innovate, grow and provide service excellence to our customers beyond their highest expectations.”

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This expansion will increase service teams in these locations, providing improved customer support for the communities of Canon-users across the region.

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Canon continues its Service Expansion Across Africa as it Celebrates Customer Excellence at Annual Services Conference - Brand SpurCanon continues its Service Expansion Across Africa as it Celebrates Customer Excellence at Annual Services Conference - Brand Spur

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Canon continues its Service Expansion Across Africa as it Celebrates Customer Excellence at Annual Services Conference - Brand SpurCanon continues its Service Expansion Across Africa as it Celebrates Customer Excellence at Annual Services Conference - Brand Spur

Latest News

New entrant AECO Energy launches business innovation to deliver ‘last mile of value chain’ to Singapore’s maturing open electricity market

  • AECO Energy announces the launch of its operations in Singapore to provide innovation to the open electricity market for businesses with generation 2.0 of its technology and service offerings.
  • The company will introduce three solutions as part of its initial portfolio, customisable to specific business needs.


SINGAPORE - Media OutReach - 13 April 2021 - AECO Energy, a new entrant to Singapore's electricity sector, has today announced the launch of its operations. AECO Energy will be the first-of-its kind energy technology and services company aimed at innovating customer-centric offerings in electricity and renewable energy markets.

With over 12 years of experience in delivering open market electricity services and solutions to businesses in Australia under the Power Choice brand, AECO Energy is bringing its second generation of services and technology to Singapore for the first time. AECO's second generation delivers on two major offerings.

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Firstly, AECO delivers the 'last mile' of value in Singapore Open Electricity Market (OEM) value chain by providing innovative services to assist businesses to manage, plan and make better buying decisions.

AECO is all about enabling increased profits for businesses. AECO has a customer-centric mission to use its low-cost proven technology and expert-led services to enable better business decisions within a complex electricity market with multiple providers and opaque medium- to long-term pricing information. This comes against the backdrop of Singapore's maturing OEM, which gives businesses and consumers the autonomy to buy and choose their electricity providers - the freedom to choose.

AECO Energy's technology platform, MarketPro™ with its unique, electricity futures market simulator Rate Watch™, delivers business and electricity efficiency and empowers businesses through relevant and timely pricing information, while also helping Singapore businesses make better buying decisions via automated tenders and reverse auctions. Moreover, for businesses who do not have the capability and capacity to manage and purchase its own electricity, AECO Energy Portfolio™ delivers scalable buying power with a fully-managed contract management and purchasing aggregation service for small, medium and large businesses.

Alan Jones, CEO, Chairman & Founder, AECO Energy, said: "We are incredibly excited and humbled to be joining Singapore's dynamic energy scene with our low-cost, high-value products and services. Our mission is clear: just like Amazon is revolutionising the 'last mile' of product supply chains with its same day delivery, we are also delivering the 'last mile' of the value chain in Singapore's OEM that enables more businesses better purchasing decisions, more business profitability and growing all of Singapore's economy."

Secondly, with SGX-listed entities, enterprises and multinational corporations (MNCs)' increasing emphasis on sustainability, AECO (through its SustainPro™ offering) will bring for the first-time in Singapore the benefit of AECO's direct relationship with generators of International Renewable Certificates (I-REC). This enables Southeast Asian markets the benefit of medium- to long-term low-cost and structured REC solutions to meet renewable energy targets and sustainability goals. This translates to more profits by providing more predictable costs for businesses in meeting their sustainability and renewable energy goals.

"As a specialised company, unburdened with corporate overheads and distractions from Singapore's local market participants, we can offer companies who are based anywhere in Southeast Asia, sustainability and renewable energy solutions that span markets and countries at a lower and more predictable price. We are honoured to play our part to bring sustainability and increased renewable energy throughout the world and to do so while benefiting our customers' cost structures," continued Mr. Jones.

AECO Energy is introducing three offerings as part of its electricity management solutions:

  • MarketPro™: Businesses can optimise costs and seize market opportunities with exclusive access to customised market price information through AECO Energy's integrated online procurement and management platform equipped with Rate Watch™, a market simulation and automated procurement technology from as low as SGD $149 per month.
  • Portfolio™: Businesses get exclusive access to economies of scale with better buying power through professional and expert-managed energy procurement portfolios overseen by AECO Energy experts. This allows enterprises to focus on their core business while AECO Energy experts will fully-manage their electricity contracts and make better buying decisions on their behalf from as low as an additional SGD $74 per month.
  • SustainPro™: SustainPro focuses on helping businesses meet their sustainability goals at the lowest cost. AECO Energy offers lower costs on the procurement of Renewable Energy Certificates (RECs) and tailored REC supply solutions designed to meet transition needs towards a more sustainable business.

"With the understanding that business needs are unique for every organisation, our energy experts will work closely with customers here in Singapore to help them reduce costs, drive efficiency and make better buying decisions. By providing technology-enabled, insights-driven energy technology solutions, we want to create a profound impact on our customers' businesses to better position them for sustainable growth in the long-term," concluded Alan.


About AECO Energy:

Based in Singapore, the AECO Pacific Group owns and operates the Power Choice and AECO Energy brands. A leading pioneer for more than 12 years in electricity brokerage and consulting services in Asia Pacific focusing on deregulated electricity markets, AECO Pacific helps businesses with electricity procurement and management backed by market intelligence. Transforming and saving businesses more, AECO's combined experience in energy leadership and innovative technology solutions remain unmatched in dynamic and changing energy markets. For more information, visit https://powerchoice.com.au/ and https://aecoenergy.sg/.

Canon continues its Service Expansion Across Africa as it Celebrates Customer Excellence at Annual Services Conference - Brand Spur
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