Lanzhou tops the Milken Institute Best-Performing Cities China Index

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  • Lanzhou, Shenzhen and Chengdu round out top 3 larger cities; Heyuan tops
    list of smaller cities
  • Milken Institute analysis shows that China’s regional development has
    elevated to a new level, with Western and North-Western region cities
    dominating top rankings


KONG SAR – Media OutReach – 17 December 2020 – Lanzhou, the capital of China’s Gansu Province and a crucial link in
China’s One Belt, One Road initiative, is China’s best-performing city in 2020,
according to the Milken Institute.

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Lanzhou tops the Milken Institute Best-Performing Cities China Index


The city of Lanzhou is
a shining example of the green development strategy that China embarked upon as
part of its 13th Five-Year Plan, which focused on the elevating the
nation’s growth through technological innovation and renewing efforts to
coordinate regional development. Having balanced urban infrastructure modernisation with improving
ecological sustainability[1], Lanzhou
secures the first place, up from fourth position in 2019, in the Milken
Institute’s sixth edition of its annual Best-Performing Cities China report,
which was released today. Shenzhen and Chengdu follow in second and third
place, respectively.


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“The Best Performing
Cities China index for 2020 highlights how China is leveraging the economic
power of the nation’s three superclusters, Beijing-Tianjin-Hebei, Greater Bay
Area, and the Yangtze River Delta, as the architecture to connect and transmit
industrial production and commercial activities to smaller cities and counties,”
said Perry Wong, managing director of research at the Milken Institute and
co-author of the report
. “The rapid elevation in the growth of the less
developed regional economies reflects China’s commitment to infrastructure
building to reduce development disparities among regions and cities, as well as
alleviating environmental burdens — such as congestion and pollution — on


2020 also marks the first
time that cities from the Western region took three of the top five spots in
the Milken Institute’s rankings. This highlights the success of the central
government and policymakers’ focus on leveraging the comparative advantage of
regional development in the domestic market to spur growth among less developed
but lower-cost regions.


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Shenzhen in Guangdong
province retains its second-place position from last year. As one of the
greatest success stories of China’s innovation economy development, Shenzhen is
today a global innovation powerhouse, after having successfully reinvented
itself from being a low-cost gadget manufacturing center. Today, the city is
China’s main hub for telecom product advancements and tech entrepreneurship.
Shenzhen — as one of China’s growth leaders — will be continued to be fortified
by the Chinese government to realize its mission to become a global city.


Rounding up the top
three spots is Chengdu, dropping two positions from first place in 2019 after
holding the spot for the previous three years. It is also the sixth time the
city has been ranked in the top 10 large cities group. Chengdu continues to be
one of western China’s most crucial economic, cultural, transportation and
communication hubs.


Xi’an in Shanxi
province takes the fourth spot, up from sixth last year. The city is in the
Western part of China and is experiencing a boost in transportation infrastructure
development. Following Xi’an in fifth place is Fuzhou in the southeastern
province of Fujian.


Taking sixth place is
the Guangzhou, the capital of Guangdong province which is also one of China’s
oldest and biggest trading and transport hubs. Coming in seventh place is
Beijing, the nation’s capital. Xiamen in Fujian province, Nanjing in Jiangsu
province, and Hefei in Anhui province round up the top 10 first- and
second-tier cities list.


It is the first time
that Guangzhou, Nanjing, and Hefei entered the list of first- and second-tier
cities. It also the first time that Fuzhou is part of the list’s top 10 cities.

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Heyuan in Guangdong
province takes this year’s number one spot in the small cities list. As part of
the Greater Bay Area and a regional logistic point, Heyuan has recently
received many domestic and foreign investments that drive its economic growth
and is a testament to China’s Western regional development that has helped
elevate economic activities with sustaining momentum. Coming in second place is
Baoji in Shanxi province, followed by Xinxiang in Henan province in third and
Chuzhou in Anhui province in fourth. Most of these cities have benefited from
the expansion of their neighboring major cities.


The sixth and seven
placed cities are Xuancheng in Anhui province and Shangluo in Shanxi province
respectively, followed by ninth-placed Zhangzhou in Fujian province and
eighth-placed Dazhou in Sichuan province. Xinxiang and Dazhou are close to
Zhengzhou and Chongqing, the key commercial and production centers in their
respective provinces.  Zhangzhou, a city
next to Xiamen, has had a noticeable GDP growth in recent years.


The last city on the
top 10 small cities list is Dongguan in Guangdong province, which topped the
small cities list in 2019.


 “The Chinese government’s focus on investing
hugely in domestic infrastructure, attracting foreign investment and leveraging
low-cost production factors has affected the growth status of several
third-tier cities, in addition to helping improve urban infrastructure and
environmental stability in first- and second-tier cities,” added Mr. Wong.
“Despite the unprecedented challenges presented by the COVID-19 pandemic and
the continuation of global trade wars, China’s drive for economic innovation
across its priority growth cities remains largely unperturbed.”



The 2020 Milken
Institute Best-Performing Cities China Index divides 264 Chinese cities into
two groups, one for large cities and one for small and medium-sized cities. The
large cities group comprises 34 first- and second-tier cities, while the latter
is made up of 230 third-tier cities. The two groups are ranked separately based
on economic performance, with an emphasis on growth measurements. Its ranking
index for this 2020 version comprises nine indicators–one-year (2017-2018) and
five-year (2013-2018) growth for jobs, wages, and gross regional product (GRP)
per capita; three-year (2015-2018) foreign direct investment (FDI) growth;
FDI/GRP ratio (2018); and the location quotient (LQ) for high value-added
industry employment (2018). This index categorizes Chinese cities into large
and small groups to yield more meaningful comparisons and insights.


About the Best
Performing Cities China Index

The Milken Institute’s
Best-Performing Cities (BPC) China Index analyzes the latest and most
comprehensive official data, found in the China City Statistical Yearbook to
track the recent economic performance of Chinese cities. The primary purpose of
this series is to offer a tool to policymakers to monitor and evaluate the
economic dynamics of cities in China and improve their performance. In
addition, this work provides businesses with insight into economic trends to
explore potential investment opportunities in China.


Milken Institute’s Best-Performing
Cities China Ranking



First- and second-tier cities


Third-tier cities


Lanzhou, Gansu (甘肃省, 兰州市)


Heyuan, Guangdong (广东省, 河源市)


Shenzhen, Guangdong
(广东省, 深圳市)


Baoji, Shaanxi (陕西省, 宝鸡市)


Chengdu, Sichuan (四川省, 成都市)


Xinxiang, Henan (河南省, 新乡市)


Xi’an, Shaanxi (陕西省, 西安市)


Chuzhou, Anhui (安徽省, 滁州市)


Fuzhou, Fujian (福建省, 福州市)


Wuhu, Anhui (安徽省, 芜湖市)


Guangdong, Guangzhou
(广东省, 广州市)


Xuancheng, Anhui (安徽省, 宣城市)


Beijing (北京市)


Shangluo, Shaanxi (陕西省, 商洛市)


Xiamen, Fujian (福建省, 厦门市)


Zhangzhou, Fujian (福建省, 漳州市)


Nanjing, Jiangsu (江苏省, 南京市)


Dazhou, Sichuan (四川省, 达州市)


Hefei, Anhui (安徽省, 合肥市)


Dongguan, Guangdong
(广东省, 东莞市)


Find out the
Interactive Map:


Lanzhou tops the Milken Institute Best-Performing Cities China Index

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Latest News

Amazon joins forces with Enterprise Singapore to help small and medium-sized businesses in Singapore venture overseas

Amazon Singapore is also extending the waiver of professional selling account subscription, fees for new and existing sellers, until 30 June 2021


SINGAPORE - Media OutReach - 28 January 2021 - (NASDAQ:AMZN) - Amazon announced today at the inaugural Amazon Southeast Asia Online Seller Summit 2021 additional resources and support for small and medium-sized businesses (SMBs) in Singapore to start selling online and expand globally through its stores. Amazon announced that it is extending the waiver of professional selling account subscription fees for new and existing sellers, until 30 June 2021. This support builds on Amazon's current initiatives such as the online seller education series, Seller University, and over 225 free tools and services to help sellers grow their sales in Amazon's stores in Singapore and worldwide.


In addition, Amazon is teaming up with Enterprise Singapore (ESG) to help local retailers scale globally. Enterprise Singapore will support these efforts through the Market Readiness Assistance (MRA) scheme. Support will be capped at S$100,000 per new country, includes support for up to 70% of eligible costs for overseas promotion, overseas business development and overseas country set-up, and gives SMBs the flexibility to expand across new countries at their preferred pace. This is one of several measures which local enterprises can tap on through ESG to grow and diversify their businesses.  More details can be found in ANNEX.


"We will double-down on efforts to support our local businesses in gaining e-commerce capabilities and maximizing their growth opportunities from the digital economy. To help companies access customers in new countries, ESG has also been working with Amazon to onboard Singapore sellers to Amazon as a channel for international sales, such as in the US, Canada, and India. Support is available for Singapore companies that are looking to expand to these countries," said Minister for Trade and Industry, Mr Chan Chun Sing. 


"Small businesses are an essential part of Amazon's DNA. Through the Amazon Southeast Asia Online Seller Summit 2021, we aim to enable more local sellers to reach a global audience through our 20 stores worldwide. Whether they are just getting started or are an experienced seller, Amazon's comprehensive programs and network will help SMBs overcome operational challenges to maximize growth opportunities globally," said Henry Low, Country Manager, Amazon Singapore.


The Southeast Asia Online Seller Summit, being held today and tomorrow, has drawn over 3,000 participants who are interested to understand how they can sell with Amazon, scale their businesses, and seize cross-border opportunities. Guest-of-Honour, Minister for Trade and Industry, Mr Chan Chun Sing, leaders of Amazon Singapore, industry experts, and local business owners selling on came together on Day 1 to discuss local and regional retail trends and offer insights on how SMBs can 'Start Local, Go Global' with Amazon.


Connecting sellers to exchange best practices

As part of the Summit, Amazon hosted a panel of SMB founders to share experiences of growing their business online and their journey with Amazon. Through the support of Amazon's global network and its logistics and inventory solutions such as Fulfilment by Amazon (FBA), each of them has expanded to serve customers globally -- all from the comfort and safety of their homes.


"When I started Rui Smiths in 2014, selecting Amazon as the e-commerce store for my business was a no brainer. Amazon has been offering an unparalleled service that perfectly fits my needs, since my initial days as a new business owner, allowing me to expand internationally from the get-go. In just 4 years, with Amazon, we had hit S$200,000 in sales and were already selling in the US, UK, and Australia," said Debbie Cai, founder, Rui Smiths. "I hope the insights and resources shared at the Summit will help many local sellers like myself grow their business not only in Singapore but also beyond shores for customers everywhere."


Local resources for sellers in Singapore to unleash and maximize global growth opportunities

To date, Amazon has provided support to thousands of SMBs keen to sell online with and its stores globally and continues to help many of them go digital and build thriving businesses. To shine the spotlight on more local retailers, Amazon continues to promote a dedicated "Shop Local" storefront on, featuring local brands' founding stories and a plethora of products in categories such as home and home improvement, electronics, kitchen and dining, health and personal care, toys and games, groceries and more.


Other resources introduced include the Amazon Seller App for local sellers with accounts on to track sales and manage their business via mobile, the Marketplace Appstore, a one-stop shop to discover third-party applications and services for automating tedious business aspects, and the Seller Forum, a resource for first-hand advice from fellow business owners on selling with Amazon. Sellers can also join the Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand SpurSell on Amazon Singapore Facebook page to connect with the community of sellers on


These initiatives are furthered by's ongoing collaboration with Infocomm Media Development Authority (IMDA) for the Digital Resilience Bonus, offering eligible SMBs a bonus of up to S$2,500 for selling on e-commerce channels like Amazon. The bonus is available to eligible local retailers until 30 June 2021.  


To learn more about the millions of small and medium-sized businesses growing with Amazon, visit: More information about selling on Amazon can be found here:


Annex: Empowering SMBs to Start Local, Go Global with the Market Readiness Assistance (MRA) Scheme


SMBs selling on may receive an international boost through Enterprise Singapore's Market Readiness Assistance (MRA) scheme to partially offset the costs of scaling their business overseas to new countries. Those eligible will receive the following support:

  • Up to 70% of eligible costs, capped at S$100,000 per company per new country* from 1 April 2020 to 31 March 2023, that covers:
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o   Overseas Promotion (capped at S$20,000)

o   Overseas Business Development (capped at S$50,000)

o   Overseas Set-up (capped at S$30,000)

  • Each application is limited to one activity in a single overseas country (e.g. participation in a trade fair)


To be eligible, companies should meet the following criteria:

  • Business entity is registered/incorporated in Singapore
  • New country criteria, i.e. target overseas country whereby the applicant has not exceeded S$100,000 in overseas sales in each of the last three preceding years
  • At least 30% local shareholding
  • Group Annual Sales Turnover of not more than S$100 million; OR Company's Group Employment Size of not more than 200 employees


* With effect from 1 April 2020, a new country refers to a target overseas country whereby the applicant company has not exceeded S$100,000 in overseas sales in each of the last three preceding years. The maximum support level is raised from 70% to 80% from 1 November 2020 to 30 September 2021.


Interested and eligible SMBs selling on can apply for the Market Readiness Assistance (MRA) scheme via Enterprise Singapore's website here. SMBs can also approach Enterprise Singapore and Amazon for advisory support to develop their internationalisation business plans.


To further equip Singapore SMBs with the capabilities to sell overseas via Amazon, Enterprise Singapore is in active discussions with Amazon on new training programmes which include listing optimisation, customer service, and international demand generation. More details will be announced later this year.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, personalized recommendations, Prime, Fulfillment by Amazon, AWS, and Kindle are some of the products and services pioneered by Amazon. For more information, visit

Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand Spur

GBG: Six predictions for the financial services and fraud landscape in 2021

By Dev Dhiman, Managing Director of GBG Asia Pacific


SINGAPORE - Media OutReach - 28 January 2021 - 2020 catapulted financial institutions forward in their implementation and optimisation of technology. According to 71% of Asia Pacific (APAC) technology decision-makers the pandemic has caused their organisations to step up digital transformation, while 70% of financial services organisations in APAC  believe innovation is now a "must", reflecting the impact of COVID-19 in shifting consumers and businesses to being digital-first.

When looking ahead at how financial institutions (FIs) will be impacted by these trends in 2021, there are six key ways in which FIs are expected to evolve.

1. COVID-19 drove a dichotomy in fraud technology investment

There is a distinct difference in investment between FIs in countries still heavily impacted by COVID-19, and those in the stages of emerging from the pandemic.

For countries that have yet to enter into a stable recovery period, FIs will be making a more conservative approach to overall investment and sustaining cashflow, but deprioritising investments in fraud technology could leave them unprepared for the potential rise in financial crime and fraud during financial hardship. FIs in Indonesia, Malaysia, Thailand, and the Philippines, which are seeing reinstatement or continued lockdowns in the country, may become even more hard-pressed for stronger fraud prevention technology to combat an increase in financial crime, as basic fraud systems may not adequately protect them against emerging and complex fraud typologies.

For FIs in Asia Pacific emerging from or preparing to emerge from the pandemic, such as Singapore, Australia, Vietnam, and Taiwan, while confidence will be relatively higher, spending will be cautious, as maintaining substantial cashflow will remain a priority. Rather than overhauling fraud and compliance systems, FIs would likely choose to recalibrate, update and optimise their digital onboarding as well as payments and transaction monitoring technology. Investments would be specific to address prominent gaps and data intelligence. Alternative data to onboard more challenging cohorts, creating readiness against cyber endpoint threats, and relationship analysis may be considered to address acquisition growth strategy and growing volumes and complexity of online fraud attacks.

2. Digital customer experience expectations will continue to skyrocket


Global ecommerce powerhouses like Alibaba and Amazon and has normalised expectations around customer experience (CX) including same-day delivery services, real-time shipping tracking, and more, in turn significantly impacting customers' CX standards for FIs. A recent study showed seven in 10 customers demonstrated a deeper loyalty to financial services and insurance companies that heavily invest in CX.

In 2021, the industry is already seeing FIs and fintechs race to deliver instantaneous services through new financial products, with GBG's latest research finding 31% of FIs in APAC planning to offer instant bank accounts and instant loans, 29% planning to offer instant credit cards, and 22% planning to offer user voice activated fund transfers and bill payments. To take CX to the next level, there is a probability that the financial services sector will explore replicating successes from other industries, such as retail businesses that have effectively used augmented reality (AR) and virtual reality (VR) technologies to re-create in-store experiences, which could be used by banks to create virtual in-branch experiences.

3. Cross-vertical collaboration and consumer data drill-down are re-shaping digitalisation standards


Collaborations amongst major enterprises in the digital banking space demonstrated the investment across seemingly unlikely industries in working together to effectively serve customers at scale. Last year, for example, Group partnered with Standard Chartered, PCCW and HKT to launch a new virtual banking service and Asia's first all-in-one numberless bank card, Mox, while multinational ride hailing company Grab teamed up with Singtel to prepare to launch their own digital banking license in 2022. While both of these examples span multiple industries, they each highlight the impetus among businesses to use business partnerships to gain truly 360-degree views of their customers' needs.

Looking at 2021 and beyond, this collaborative mindset is likely to continue as government and regulatory bodies work together to focus on accelerating digital identity availability, while also teaming up with partners like telco providers, educational institutions and aggregators to create access to more comprehensive and accurate data sets. FIs would become more active in exploring the use and ingestion of incremental data sets, beyond the basic internal data and official sources, to feed into their core fraud engine and enhance fraud detection and prevention.

FIs have already reinvented partnerships to form new market propositions. This openness and innovation would spill over into fraud management and propel them to leverage on an expanded ecosystem to layer their data with intelligence from specialists in location, mobile data, devices, cybersecurity, data co-relation, and IP. This broader and deeper approach will more effectively equip FIs with appropriate fraud prevention capabilities as the world becomes increasingly digital-first.

4. Expanding availability of shorter-term credit offerings across SEA


The rise of Buy Now, Pay Later (BNPL) businesses has disrupted the credit landscape with shorter-term credit services for everyday purchases, faster or no credit checks, instant approvals, and "zero interest". New BNPL players across APAC have been setup and are quickly catching onto opportunities to offer new and more agile types of loans.

FIs need to remain vigilant in how BNPL products are rolled out, credits are distributed, and debts are managed. This ease in obtaining credit can lead to more exposure to higher risk borrowers. FIs focusing on growing their BNPL offerings need to build in stronger measures to onboard consumers who have the ability and intent to pay back what they have borrowed while keeping the standards of BNPL experience to ensure this revenue stream does not go sideways in the long term.

5. Mobile-first technology and data intelligence as fundamental building blocks for dynamic digital onboarding and transacting


Mobile devices are widely used to accelerate the digital onboarding and transacting process. FIs are automating the identity verification journey and streamlining biometric and facial verification, document verification and data match altogether in instant KYC.

Today, mobile devices do more than enabling the identity verification process. In Southeast Asia, seven in 10 adults are either "underbanked" or "unbanked"and excluded from many traditional financial services. FIs have begun to ascertain the quality of consumers with limited identity documentation, or thin file clients, leveraging their mobile phones as a personal identity verification device.

Mobile metadata, device usage patterns and SIM card records are alternatives to traditional verification methods, datasets and data sources. These alternatives offer data intelligence that FIs could use to fill gaps in physical records, providing assessment and validation to the authenticity and quality of consumer profiles and borrowing intent of these untapped segments.


6. Socially engineered first party fraud and identity crimes taking on a new level of complexity


Bringing together the above trends and predictions, the combination of accelerated digital transformation among businesses, skyrocketing consumer usage of social media, ecommerce, ebanking and online platforms, and increased collaboration across FIs and non-bank organisations result in growing opportunities for fraudsters and crime syndicates to mine data.

Consequently, socially engineered first party fraud, identity crimes like synthetic ID and impersonations would take on a new level of detection complexity. FIs have a responsibility to counter these attacks, proactively manage the growing volume of channels where bad actors can access personal information, and guard against financial crime and identity theft. As such threats continue to broaden alongside other industry-wide trends, consumers' expectations of FIs' commitments to protecting and futureproofing their financial services and products will also grow.

Organisations will need to reflect their commitments to customer satisfaction and retention with more sophisticated and agile approaches to fraud prevention and fraud technology investments.

About GBG:

GBG offers a range of solutions that help organisations quickly validate and verify the identity and location of their customers.

Our market-leading technology, data and expertise help our customers improve digital access, deliver a seamless experience, and establish trust so that they can transact quickly, safely and securely with their customers online.

Headquartered in the UK and with over 1,000 team members across 16 countries, we work with 20,000 customers in over 70 countries. Some of the world's best-known businesses rely on GBG to provide digital services and keep the economy moving, from US e-commerce giants to Asia's biggest banks and European household brands.

To find out more about how we help our clients establish trust with their customers, visit, follow us on Twitter @gbgplc or Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand SpurLinkedIn.

Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand Spur

Oppa Kim Woo Bin arrives in Singapore!

SINGAPORE - Media OutReach - 28 January 2021 - DAEBAK! Fans can now meet the one and only figure of Woo-bin for a limited period, right here in Singapore. The popular Korean actor once again joins his co-star Bae Suzy from "Uncontrollably Fond", but this time at Madame Tussauds Singapore!


Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand Spur

To celebrate the opening of the Brand new K-wave zone at Madame Tussauds


The world famous wax attraction brought in Kim Woo Bin to celebrate the opening of their brand new K- wave zone, which opened today to the public. Fans can gather around some of their favourite Korean stars, while snapping Insta worthy shots in front of iconic Korean themed sets.

Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand Spur


The eyecatching Cherry Blossom tree takes center stage in the new zone. With cherry blossoms that change colour, this is the perfect spot to bring your date for #couplegoals pics. Missing Korea as much as we do...we've got you. Wander away and pose in front of the hanoks with Kim Woo Bin. Or shoot your boomerangs in front of the pretty cherry blossom flower wall and inspire your friends on where to shoot their next OOTD.

Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand Spur 

Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand Spur


Madame Tussauds Singapore is based at Imbiah Lookout. Come and enjoy the brand-new K-wave zone with the SingapoRediscovers Vouchers. Visit the family fun attraction and get 5 experiences for only 1 ticket. For more information on how to redeem these vouchers and to know what the 5 experiences are, please visit our website

Twitter: @MTsSingapore
Instagram: @MTsSingapore
Facebook: @MadameTussaudsSingapore Hashtag: #MadameTussaudsSG

For high res images: Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand Spur

Madame Tussauds

The ultimate celebrity experience and the world's best known and most popular wax attraction. There are currently 23 Madame Tussauds attractions around the world. Each of the attractions is unique and tailored to the host city and visitor demographic to feature both local as well as international figures.

The result of 200 years of expertise and painstaking research every figure takes Madame Tussauds' gifted sculptors a minimum of three months to make, and costs more than $300K (Singapore dollars). Most contemporary figures are also produced following sittings with the celebrities themselves.

Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand Spur

SugarCRM Launches SugarPredict to Take the Guesswork Out of Sales with AI for All

CUPERTINO, CALIFORNIA - Media OutReach - 28 January 2021 - SugarCRM Inc., the innovator of time-aware CX, today announced the launch of SugarPredict, the first data-fueled AI for CRM. SugarPredict delivers new levels of prediction accuracy without the time, cost, and technical expertise typically required for companies to take advantage of AI.


Fifty-two percent of sales leaders say their CRM is costing them lost revenue, according to new research from SugarCRM that examines the lack of customer visibility that plagues most companies. The quality and consistency of the data entered by CRM users can create challenges for basic AI systems. SugarPredict takes a different approach by enriching customer data with additional attributes that results in more comprehensive and consistent AI models. SugarPredict provides accurate predictions, even with limited first-party data, while diligently guarding the privacy and security of company and customer information.


"AI can solve a number of sales and marketing barriers today, putting it at the heart of CRM," said Paul Greenberg, president of the 56 Group and author of CRM at the Speed of Light. "Sales teams that lean into AI-powered CRM can take advantage of the lead insights and opportunity models that give them a significant competitive advantage." 


As the first of many SugarPredict-powered capabilities in Sugar Sell, the technology is being used to take the guesswork out of lead prioritization, lead Ideal Customer Profile (ICP) alignment, and opportunity-to-close-won scoring. SugarPredict analyzes historical account, deal, and company data to accurately predict which leads are most likely to become customers. Lead scoring is based on similarity to historical conversions (converted leads or closed-won opportunities), while ideal customer profile matching identifies leads that are similar to a company's past and current customer bases.


"SugarPredict helps companies replace a fragmented, out-of-date, and incomplete picture with a sharply focused understanding of both their customers and business," said Craig Charlton, CEO of SugarCRM. "We've made significant product investments, over the last year, to democratize AI to drive business performance and enable predictability for companies of all sizes."


"Like many companies in the manufacturing business Bishop-Wisecarver is always looking for ways to work smarter and faster than the competition", said Niegel Leoncio, CRM Manager for Bishop-Wisecarver. "We are excited about the launch of SugarPredict, which places the power of AI into the hands of sales and service teams so they can drive better results and a better customer experience."   


SugarPredict leverages Sugar's time-aware CX platform which provides a full historical record of all change events related to customers and customer-facing processes. SugarPredict for sales force automation, marketing automation, and customer service applications is based on technology from last summer's acquisition of SugarPredict is free for Sugar Sell customers and will roll out to Sugar Market and Sugar Serve customers later this year.


Learn more about SugarPredict here.

About SugarCRM

SugarCRM's time-aware sales, marketing and service software helps companies deliver a high-definition (HD-CX) customer experience. For mid-market and enterprise companies that want  a CX-driven platform, Sugar gives teams the time-aware customer data they need to achieve a clear view of the customer and reach new levels of business performance and predictability, and increase customer lifetime value.


More than 4,500 companies in 120 countries rely on SugarCRM. Based in Silicon Valley, SugarCRM is backed by Accel-KKR. 

Lanzhou tops the Milken Institute Best-Performing Cities China Index - Brand Spur

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