How to Protect Yourself from Unwanted Chargeback?

How to Protect Yourself from Unwanted Chargeback?
How to Protect Yourself from Unwanted Chargeback?

The Visa Merchant Purchase Inquiry or VMPI was introduced to protect owners of businesses from fraudulent chargebacks. This tool saves money in USD, EUR, and other currencies and the reputation of the merchant and influences the positive development of the business. Let us discuss VMPI and other features that can be used for the protection of the eWallet and an online account in Europe.

Visa Merchant Purchase Inquiry (VMPI)

Experts at are sure that the best way to protect yourself is to implement technical protection against fraudsters. It is important to use security tools for customer transaction verification. To do this, you can connect a payment gateway via the Maxpay account on your website, which meets the requirements of Visa and MasterCard systems.

Therefore, even if an attacker enters the details of a stolen bank card, they will not be able to confirm the payment with a one-time code. This approach not only protects clients’ money but also strengthens your position in the eyes of banks considering a chargeback application. Most often, they make negative decisions on the return of funds if the operation was confirmed by a code from SMS.

Also, try to use Visa Merchant Purchase Inquiry, which is also known as VMPI. The idea of VMPI is to inform you about the chargeback as soon as it happens. Therefore, you can use VMPI and respond to all the issues immediately. Due to VMPI, the amount of chargebacks is decreasing, making the tool more and more popular.

Other Features for Protection

One of the modern tools that can protect your eWallet and money in the online account is VMPI. Still, let us consider a few more options.

Form the right expectations about a product or service

When the client has all the information about configuration, consumer characteristics, conditions for the delivery of goods, or the provision of services, the likelihood of wrong actions and claims on their part is significantly reduced.

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Respond promptly to customer requests

By answering user questions, you reduce the likelihood of any misunderstandings. If it comes to a conflict, a quick response is another opportunity to find common ground and resolve the situation without involving banks and payment systems. This approach to working with feedback allows you to detect stumbling blocks in business processes and smooth corners for future customers.

Respond to chargeback requests from banks

This is your chance to defend your point of view and provide evidence that you have fulfilled your obligations to the customer. They can be acts of work performed, records from CRM systems, and track numbers of delivered parcels. An active and reasonable position can tilt the decision of banks and the payment system in your favor.

It is important to remember that you can always ask for help from the employees of the issuing bank or representatives of the payment gateway through which the operation was carried out. For example, when you open a Maxpay account, it offers assistance if you have received a request for a chargeback and strive to prove your innocence together.