- Online shoppers in the region expect to have more flexible and convenient delivery options, with a preference for home delivery
- Survey respondents claim quicker delivery times and real-time tracking tend to improve their online shopping experience
- Fear of fraud is a barrier of cross-border online purchase
SINGAPORE – Media OutReach Newswire – 18 October 2024 – Asia Pacific online shoppers are prioritizing flexible delivery options and free returns when making cross-border purchases, according to key insights from the global DHL eCommerce 2024 Online Shopper Trends Report. The two chapters – “Cross-border buying” and “Delivery and returns” – share that the region’s shoppers continue to buy online from overseas, and expect next-day delivery and the ability to track their parcels in real-time. However, survey respondents also cite fear of online fraud despite the enthusiasm in cross-border e-commerce.
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DHL – The logistics company for the world
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of DHL Group, which generated revenues of more than 81.8 billion euros in 2023. With sustainable business practices and a commitment to society and the environment, the Group positively contributes to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
