AXA Mansard Health Limited, a leading Health Management Organisation (HMO) in Nigeria, has unveiled an innovative WhatsApp-based chatbot named Karis to reduce hospital waiting times and simplify healthcare access for its enrollees nationwide.
The launch targets over 300,000 AXA Mansard Health members, enabling them to request treatment approvals, confirm authorisations, check plan benefits, purchase health plans, and receive urgent assistance directly through WhatsApp, without the usual administrative delays.
Brandspur Brand News reports that the chatbot is part of AXA Mansard Health’s commitment to customer-centric digital solutions. Tope Adeniyi, CEO of AXA Mansard Health, highlighted that manual approvals often discouraged patients from seeking care promptly. “Karis is designed to eliminate bottlenecks, allowing enrollees to access treatment approvals instantly via a platform they already use daily,” he said.
Karis also enables users to search for partner hospitals and specialists, verify coverage details, and interact with healthcare services seamlessly, making the overall experience faster, more personalized, and stress-free. Adeniyi emphasised that this innovation reflects AXA Mansard Health’s broader mission to enhance healthcare delivery through technology.
The introduction of Karis aligns with the company’s strategy to harness digital tools to improve patient outcomes and ensure timely care. Analysts note that such initiatives reinforce AXA Mansard Health’s leadership in digital healthcare solutions and its commitment to transforming Nigeria’s health sector.
By integrating accessible technology with essential healthcare services, AXA Mansard Health continues to empower Nigerians to manage their health proactively while minimising administrative challenges. Adeniyi concluded, “Karis is not just a chatbot; it is a practical step towards making healthcare simpler, faster, and more accessible for all our members.”
The initiative underscores a growing trend among HMOs in Nigeria to leverage digital innovation to improve service delivery and customer experience, further solidifying AXA Mansard Health’s position as a forward-thinking leader in the industry.
