In recognition of their customer centric offerings, Zenith Bank, Total Nigeria and others have emerged winners of the 2017 Nigeria Customer Service awards. The award is in commemoration of the customer service week held recently.
Before the award, Nigeria Customer service Award Limited, the organisers of the event, had a customer service conference in Abuja which played host to a plethora of professionals in various sectors.
The Conference was themed: Customer Experience Management in Nigeria. It had as key speakers Chiamaka Ugo-Obide, Miriam Jackson-Alero, Ijeoma Okeke and Victor Oshadare, and Aliyu Ilias all of who emphasized the importance of customer journey mapping and touch points, customer engagement, the 21st century drivers of contact centres and the use of data in promoting customer experience and loyalty to service providers.
Customer service expert and convener of the Customer Experience Management Conference, Aliyu Ilias opines that excellent service does not happen by chance. According to him, it is a result of an organisation’s deliberate and strategic design.
Following the Conference was the NCSA awards ceremony which, according to Ilias, was a strategic move to applaud companies who have been dogged in proffering excellent services in their various sectors.
HealthPlus, Zenith Bank, Total Nigeria, DHL, Wakanow, Berger Paints, Airtel, Halogen security, Stanbic IBTC Pensions, took home the award for best in customer service and experience for the Health and well being, banking and Oil and Gas sectors, respectively. Other winners were: People’s TV, Dana Air and Vfs Global.
Ilias also used the opportunity to challenge other organisations to be proactive in delivering an experience to customers worthy of the consumers loyalty.
Kelechi Erondu and kelechi Emmanuel Okeke were awarded as the 2017/2018 Nigeria customer service Ambassadors for their immense role in promoting customer service and consumer rights in their communities.
Customer Service Week is celebrated annually during the first full week in October when customer-oriented organizations and institutions around the world recognize the importance of customer service excellence to their organizations. This year’s week focused on the theme ‘Building Trust’ and was commemorated from October 2 – 6.