Zenith Bank, Total Nig., others win 2017 Nigeria Customer Service awards

Must Read

GTBank Extends Banking Hours Till 6pm

Guaranty Trust Bank, GTBank has announced the extension of its banking hours till 6 pm today, Monday, 20 January...

List of Guaranty Trust Bank Sort Codes & Branches (with addresses) in Nigeria

The sort code is a number which usually identifies both the bank and the branch where an account is...

Top 10 Most Expensive Universities In Nigeria

For many Nigerians, high-quality higher education is a luxury. There are many private universities who are known not only...
- Advertisement -
- Advertisement -

In recognition of their customer centric offerings, Zenith Bank, Total Nigeria and others have emerged winners of the 2017 Nigeria Customer Service awards. The award is in commemoration of the customer service week held recently.

Before the award, Nigeria Customer service Award Limited, the organisers of the event, had a customer service conference in Abuja which played host to a plethora of professionals in various sectors.

The Conference was themed: Customer Experience Management in Nigeria. It had as key speakers Chiamaka Ugo-Obide, Miriam Jackson-Alero, Ijeoma Okeke and Victor Oshadare, and Aliyu Ilias all of who emphasized the importance of customer journey mapping and touch points, customer engagement, the 21st century drivers of contact centres and the use of data in promoting customer experience and loyalty to service providers.

Read:  Yusuf Molumo wins MTN Nigeria Kiddies Hackathon

Customer service expert and convener of the Customer Experience Management Conference, Aliyu Ilias opines that excellent service does not happen by chance. According to him, it is a result of an organisation’s deliberate and strategic design.

Following the Conference was the NCSA awards ceremony which, according to Ilias, was a strategic move to applaud companies who have been dogged in proffering excellent services in their various sectors.

HealthPlus, Zenith Bank, Total Nigeria, DHL, Wakanow, Berger Paints, Airtel, Halogen security, Stanbic IBTC Pensions,  took home the award for best in customer service and experience for the Health and well being, banking and Oil and Gas sectors, respectively. Other winners were: People’s TV, Dana Air and Vfs Global.

Read:  Content is Key in Digital Communication
Read:  9mobile Launches Vehicle Tracking Solution

Ilias also used the opportunity to challenge other organisations to be proactive in delivering an experience to customers worthy of the consumers loyalty.

Kelechi Erondu and kelechi Emmanuel Okeke were awarded as the 2017/2018  Nigeria customer service Ambassadors for their immense role in promoting customer service and consumer rights in their communities.

Customer Service Week is celebrated annually during the first full week in October when customer-oriented organizations and institutions around the world recognize the importance of customer service excellence to their organizations. This year’s week focused on the theme ‘Building Trust’ and was commemorated from October 2 – 6.

- Advertisement -

Subscribe to BrandSpur Ng

Subscribe for latest updates. Signup to best of brands and business news, informed analysis and opinions among others that can propel you, your business or brand to greater heights.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Latest News

Ride the wave of the African Continental Free Trade Area, AfDB President Adesina Urges United Kingdom (UK) investors

The Bank’s chief argued that Africa and the UK should be significant trading partners LONDON, United Kingdom, January 22, 2020,/...

National Sports Festival: Lagos to host South-West Zonal Elimination Stage

The Chairman, Lagos State Sports Commission, Sola Aiyepeku has disclosed that the Lagos will host the South-West Zonal elimination competition ahead of the 20th...

Rising debt: A further cause for concern?

Nigeria has run budget deficits for decades, which have been primarily financed by new borrowings, Coupled with subnational borrowings has led to a growth...

Airtel Money and Western Union partner to facilitate mobile remittance service

London and Lagos, 22 January 2020: Airtel Africa plc (“Airtel Africa” or “Group”), a leading provider of telecommunications and mobile money services, with a...

More Articles Like This