Etihad Airways, the national carrier of the United Arab Emirates (UAE), has bagged three major awards as a leading airline for its First Class services at the annual Skytrax World Airline Awards held at the Musee de l’Air et de l’Espace, as part of the bi-annual Paris Airshow.
The Abu Dhabi based airline, which also operates in Nigeria, won the three awards in the various categories such as: World’s Best First Class, Best First Class Onboard Catering and Best First Class Airline Seat.
The prestigious World Airline awards are widely believed to be a global benchmark of airline excellence and winners are chosen according to the votes and findings of a 10- month survey of over 19 million air travellers from 105 countries.
The survey covers over 325 airlines, from the largest international airlines to smaller domestic carriers, measuring quality standards for 41 Key Performance Indicators (KPIs) across front-line product and service factors in the airport and on-board environments.
Expressing her joy, Etihad Airways’ Vice President Guest Experience Delivery, Linda Celestino, said that the award was a great honour to the airline, adding that it shows that a greater percentage of air travellers get quality satisfaction from the airline’s services.
Celestino said: “Our First Class experience is unlike any other and has been tailored around exact requirements of those who wish to enjoy a truly bespoke hospitality experience, with the finest in-flight dining and amenities, incomparable levels of privacy and the genuine warmth and care for which we are known”.
“These awards not only recognize our drive for innovation and a superior guest experience, but also reinforce our commitment to First Class travel – an experience for which we have set the industry benchmark”, she added.
Also speaking, the Chief Executive Officer of Skytrax, Edward Plaisted, said, “Etihad Airways continues to be a market leader in first class air travel, illustrated by their excellent performance in this First Class section of the awards. It is a remarkable display of consistency to yet again secure this very prestigious set of awards and we congratulate them on this achievement.”
Etihad Airways offers First Class private suites on a large number of its wide-body fleet of aircraft.