Renmoney Integrates Freshworks Support and CRM Solutions to Improve Customer Engagement

Must Read

List of Guaranty Trust Bank Sort Codes & Branches (with addresses) in Nigeria

The sort code is a number that usually identifies both the bank and the branch where an account is...

How To Block Your Bank Account And SIM Card In Case Of Emergency

Losing your phone and wallet or having them stolen can be very frustrating. However, in case that happens to...

List of latest Ponzi schemes in Nigeria

These are the latest and past Ponzi scams and shady investment products that Nigerians are putting their monies into. What...

Freshdesk and Freshsales Enable Renmoney to gain 360-Degree View of its Customer…

Renmoney, one of Nigeria’s leading fintech companies, has deployed Freshworks customer engagement software to set up integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians.

Last year, Renmoney delivered over 95,000 loans to individuals and small businesses via its website, contact centre, agent network and branches. The interactions across multiple channels created complexities that made it challenging to maintain a holistic view of each customer.

Freshworks customer engagement software provides Renmoney with a comprehensive view of customers contacting the business and a platform to leverage that information to personalize customer interactions across all channels. Before the integration, Renmoney relied on multiple tools for customer support and was looking to transition to one dedicated and dependable support and CRM tool.

- Advertisement -

The native integration that Freshworks offers between its CRM (Freshsales) and Support (Freshdesk) solutions ensure that Renmoney’s sales and support teams have a 360-degree view of their customers’ transactions and serve them better, with context.

“Using multiple solutions to handle customer data was significantly affecting our ability to scale and serve more customers. We needed a solution that would meet our needs without introducing complexity,” said Oluwatobi Boshoro, CEO of Renmoney. “With Freshworks, we have readily available CRM data which will allow us to achieve best-in-class customer support. We’re passionate about leveraging the best tools available to make our internal processes smoother while increasing convenience for our customers.”

Read Also:  Digitization, fintech as panacea to financial inclusion

“Having a 360-degree view of the customer is indispensable in the finance sector where multiple departments get in touch with the same user. Complete context is required, both by sales and support. Our products integrate with each other seamlessly and enable an all new level of customer engagement,” said Arihant Jain, Director for the Middle East and Africa, Freshworks.

About Freshworks:
Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.
Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks is a 1,800 + team headquartered in San Bruno, California, with global offices in India, UK, Australia and Germany.  The company’s cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. For more information, please visit  www.Freshworks.com
- Advertisement -
Renmoney Integrates Freshworks Support and CRM Solutions to Improve Customer EngagementRenmoney Integrates Freshworks Support and CRM Solutions to Improve Customer Engagement

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Renmoney Integrates Freshworks Support and CRM Solutions to Improve Customer EngagementRenmoney Integrates Freshworks Support and CRM Solutions to Improve Customer Engagement

Latest News

All set for Konga discount party by 12pm

Konga is set to host a discount party for the July and third edition of Konga Last Price, a...

How Business Can Fight COVID-19 in the Poorest Communities

The COVID-19 crisis has triggered an unprecedented homegrown response in Africa. There has been an outpouring of corporate philanthropy and community solidarity: for example,...

Lagos Business School emerges as the only African business school on 2020 Economist ranking

Lagos Business School (LBS) has become the only business school in Africa to be featured on The Economist 2020 Executive MBA Ranking. The Economist’s Executive...

Nigeria H2’20 Outlook – The viral shock

The year 2020 has been a struggle. A global pandemic is in full swing and is poised to upend lives and livelihoods, obliterating any...

BUA Group to set up 3 million Metric-ton Cement Company, 50MW Power Plant in Adamawa

The Bua Group announced that it is set to establish a three million metric tonnes cement plant and 50 megawatts power plant in Guyuk...
- Advertisement -
BrandsPur Weekly Cartoons
- Advertisement -Renmoney Integrates Freshworks Support and CRM Solutions to Improve Customer EngagementRenmoney Integrates Freshworks Support and CRM Solutions to Improve Customer Engagement