DKT Nigeria is introducing the first dedicated contraceptive call centre in Nigeria with a five-digit toll-free number 55-0-59. The multilingual call centre exclusively designed to provide confidential and accurate information to sexually-active individuals is manned by experienced and trained call centre agents who can converse and respond to enquiries in English, Pidgin, Yoruba, Igbo and Hausa.
The call agents address contraceptive concerns, questions and enquiries, refer callers to partner clinics or outlets to obtain a method and provide follow-up support to callers who obtained a Long-Acting Reversible Contraceptive (LARC) method.
Honey&Banana Connect is:
- FAMILY PLANNING DEDICATED: Honey&Banana Connect is focused on pregnancy prevention, child spacing and family planning to meet the needs of the different target audience. It is also integrated with the HoneyandBanana website www.honeyandbanana.com and social media/digital platforms.
- TOLL-FREE: Honey&Banana Connect is toll-free meaning whenever you put a call through, it is absolutely FREE. You do not have to pay any amount to speak with any of the call agents. With zero-naira zero kobo you can still get answers to all your contraceptive questions.
- CONFIDENTIAL AND PRIVATE: One of the most important attributes of Honey&Banana Connect is that you can get confidential support. All conversations between the callers and call agents are private. So, you don’t have to worry about anything, your secret is safe with us.
- ACCESS TO MEDICAL EXPERTS: Honey&Banana Connect is the bridge between callers and medical experts. When calls come in, all questions, concerns and worries are answered and resolved professionally. Honey&Banana Connect links callers to friendly, qualified and well-trained partner clinics who provide contraceptive services at a pocket-friendly price.
- QUICK RESPONSE: At Honey&Banana Connect, callers have access to dedicated call agents who immediately pick your call. These agents are readily available to answer calls from 8 am to 8 pm Monday to Saturday.
- NON-JUDGEMENTAL: Honey&Banana Connect provides non-judgmental counselling and professional assistance to every caller irrespective of age, sex, or marital status.
- MULTILINGUAL: At Honey&Banana Connect, you can talk to a call agent in any of these five languages; English, Pidgin, Igbo, Hausa and Yoruba depending on what language you are comfortable with.