UBAs Chatbot ‘LEO’ now available for IOS users (Photos)

Must Read

GTBank Extends Banking Hours Till 6pm

Guaranty Trust Bank, GTBank has announced the extension of its banking hours till 6 pm today, Monday, 20 January...

List of Guaranty Trust Bank Sort Codes & Branches (with addresses) in Nigeria

The sort code is a number which usually identifies both the bank and the branch where an account is...

Top 10 Most Expensive Universities In Nigeria

For many Nigerians, high-quality higher education is a luxury. There are many private universities who are known not only...
- Advertisement -
- Advertisement -

The United Bank for Africa (UBA) Plc recently announced that the services of its Chatbot, LEO, is now available for customers on Apple Business Chat, where its users can communicate directly with businesses using the Messages app on iPhone and iPad.

UBAs Chatbot ‘LEO’ now available for IOS users (Photos)

The Group Managing Director, UBA, Kennedy Uzoka, while speaking at a ceremony held in Lagos, said: “As a brand focused on providing excellent customer experience, we are always looking for new ways to serve our customers easily and on time; we are therefore thrilled to support Apple Business Chat, which gives us a powerful and engaging connection with our customers.”

UBAs Chatbot ‘LEO’ now available for IOS users (Photos) UBAs Chatbot ‘LEO’ now available for IOS users (Photos)

“Most of our customers prefer iOS, and we always want to exceed their expectations when they experience UBA. Apple Business Chat makes communicating with us as easy as messaging a friend, so we expect it will quickly become our customers’ preferred customer service channel.”

UBAs Chatbot ‘LEO’ now available for IOS users (Photos)

He explained that UBA customers could use the services of LEO, through the Apple Business Chat to open an account, buy airtime, check account balance, make account transfers and pay bills. With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business.

Read:  Niger, Ekiti, Delta’s N79bn bond to mature this year

UBAs Chatbot ‘LEO’ now available for IOS users (Photos)

Uzoka added: “Today, we are covering a segment that has been missing for some time. It is our desire to ensure that we put Leo everywhere, and it is now on the IOS platform as the users approached us that they needed to enjoy the service which Facebook and WhatsApp users had been enjoying from LEO. Consistently, we have been the first in the use of intelligence banking, this is the first time this is happening in Africa. LEO is live in English on the IOS platform, and by the end of October, it will be live in other languages. As you know, LEO is already on WhatsApp and Facebook in English, French, Portuguese and Swahili languages.”

UBAs Chatbot ‘LEO’ now available for IOS users (Photos)

To start Apple Business Chat, customers can click the ‘Chat with Messages’ button on UBA’s website or in a mobile banking app, available in the App Store. A conversation with UBA’s agents will open instantly in the Messages app, and users can take their time responding when it’s convenient.

Read:  UBA, LCCI to Create Value For SMEs At 2019 Lagos International Trade Fair
Read:  20 Additional Millionaires to Emerge in UBA Wise Savers Promo…N60 million Up for Grabs

UBAs Chatbot ‘LEO’ now available for IOS users (Photos)

The Group Head, Online, Banking, UBA, Austin Abolusoro, who spoke at the event, said the bank was always looking for ways to improve its services to its teeming customers.

“We are leading financial industry AI in Africa. Our customers have been increasingly asking for mobile services that make their lives easier, and Leo has become a growing choice for his convenience and personal solutions, over a million customers, are already on the LEO platform.”

“Before now, customers can only come to the bank, but today we are on social media as well as on the IOS platform, and the launch of LEO has helped customer to get their complaints resolved without physically visiting the bank. Leo makes use of available data to resolve complaints and where more information is needed, Leo will transfer the customer to human agents,” Abolusoro added.

- Advertisement -

Subscribe to BrandSpur Ng

Subscribe for latest updates. Signup to best of brands and business news, informed analysis and opinions among others that can propel you, your business or brand to greater heights.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Latest News

British Prime Minister, African Leaders urge Investors to accelerate Economic Role on the Continent

The UK-Africa Investment Summit, the first of its kind hosted by the UK Government, was attended by the foreign...

The Equities Market i n 2020: A return to glory?

From a glorious performance in 2017 to a sustained downward spiral in 2018 and 2019, one of the major questions from our clients, as...

Foreign exchange rate and reserves: A looming devaluation?

In 2019, Nigeria’s currency market conditions were relatively stable, thanks to CBN’s continued efforts to intervene via weekly intervention sales, which resulted in over...

MTN Foundation Donates to Orphanages and Correctional Centres across Nigeria

The MTN Foundation has donated various items to orphanages and correctional centres in Nigeria. This is in furtherance of the Foundation’s effort to make...

More Articles Like This