MTN Nigeria Clarifies Media Reports Regarding Implementation of USSD End User Billing Model

MTN Nigeria Clarifies Media Reports Regarding Implementation of USSD End User Billing Model

Must Read

List of Guaranty Trust Bank Sort Codes & Branches (with addresses) in Nigeria

The sort code is a number which usually identifies both the bank and the branch where an account is...

Spectranet Partners Zenith Insurance, Offers SpectraSure – a Protection Cover for MiFis and Modems Against Theft and Accidental Damage (Photos)

The partnership with Zenith Insurance will further help nurture the relationship Spectranet has with its subscribers. The partnership embodies...

Top 10 Most Expensive Universities In Nigeria

For many Nigerians, high-quality higher education is a luxury. There are many private universities who are known not only...
- Advertisement -
- Advertisement -

We at MTN Nigeria Communications Plc (MTN Nigeria) approach every day with one primary objective – Finding ways to make our customers lives a little easier; which is why we will Focus on what really matters, our customers.

They are the reason we made transparency and simplicity central to the recent drawn-out engagements with the banks over USSD access charges and how they should be applied.

Following consultation with industry stakeholders, customer feedback and media reports related to the message notifying our customers of upcoming changes in our charging model for access to banking services via the USSD channel, we wish to confirm that the new charging model has not gone into effect.

The situation has made it necessary to restate that MTN Nigeria, in line with our company policy will always be transparent in our dealings with customers, the industry and relevant regulatory bodies. The SMS notification to our customers is reflective of This commitment and was sent after Formal requests received from individual banks as well as the Body of Bank CEOs to implement end-user billing – a billing methodology where the customer is directly charged USSD access fees irrespective of the service charges that the bank may subsequently apply to their bank account.

Read:  MTN, Brussels Airlines introduce innovative mobile money payment option for tickets

It should be noted that the banks had up-till now been on a corporate billing plan where a corporate client, the provider of the service that is accessed through the USSD channel (in this case the bank), pays the access fees at a wholesale price.

Read:  Pep increases revenue by 7% despite challenging retail market

We believe the costs associated with USSD banking services should be charged to the consumer only once – as with other USSD based services we provide, which we believe has been adequately provisioned for within existing Central Bank of Nigeria (CBN) guidelines.

It is in fact in line with the National Financial Inclusion Strategy of the Federal Government that we resisted the calls for end-user billing. We relented only after exhausting avenues of engagement with the banks in pursuit of a model that enabled a single charge. We believe separate charges by the banks and telecoms companies are an unnecessary burden on the consumer especially the target group that the National Financial Inclusion Strategy is aimed at.

Read:  FULL Transcript: Minister Of Communications At The Inauguration Of The Implementation Committee On The Proposed ICT University

With this in mind, it is imperative for all parties to approach the fable and engage constructively towards a solution, putting the consumer at the Fore of all decisions. The banks have been and still are our esteemed customers and valued partners. We look forward to collaborating with them and other stakeholders and will be glad to implement the decisions approved by our Regulators.

- Advertisement -

Subscribe to BrandSpur Ng

Subscribe for latest updates. Signup to best of brands and business news, informed analysis and opinions among others that can propel you, your business or brand to greater heights.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Latest News

World Bank Approves 6 Projects For Nigeria

The World Bank has given approval for six development projects valued at about $2.1885 billion for execution in Nigeria...

#FixPolitics: Nigeria Operates Monopoly Democracy – Ezekwesili

Former Nigerian Minister of Education, Obiageli Ezekwesili, on Monday, said Nigeria has retrogressed because the political elites have perfected a “monopoly democracy” over the...

eLaLiga Santander Is Presented In Partnership With The Support Of 34 LaLiga Santander And LaLiga SmartBank Clubs (Photos)

The Palacio de Neptuno in Madrid rolled out the red carpet to welcome the 34 clubs that will participate in this season’s eLaLiga Santander,...

CUHK Business School Research Reveals U.S. Firms Not Coming Home Amid Trump’s Trade War

HONG KONG, CHINA - Media OutReach - 20 February 2020 - The foundation of the current U.S. administration was President Donald Trump's vision of "Make America...
%d bloggers like this: