AIA Singapore offers free COVID-19 coverage for its 1.4 million customers, employees and tied representatives


This special coverage includes a lump sum pay-out of S$1,000 for hospitalisation and covers death due to the coronavirus disease.


– Media OutReach – 17 February
2020 – AIA Singapore today announced that all existing
1.4 million eligible customers1, its employees and tied representatives
will automatically benefit from this free additional coverage1 as
part of the insurer’s proactive efforts to protect individuals against the
ongoing threat posed by the Coronavirus Disease 2019 (COVID-19). New customers
whose policies are issued between 17 February — 31 July 2020 will also automatically
benefit1 from the COVID-19 coverage1.


This is specifically to ensure its customers, employees and
tied representatives are protected amidst the existing public health threat which
reaffirms AIA’s promise of helping all Singaporeans live healthier, longer,
better lives.


The additional COVID-19 coverage will benefit its stakeholders
until 31 December 2020; or 30 days after the Disease Outbreak Response System
Condition’ (DORSCON) level has officially stepped down to green – whichever is


The coverage is as follows:



Income Benefit

– If hospitalisation
is required due to COVID-19


(Lump-sum payment)


– If death
results from the COVID-19


“The wellbeing of our customers, employees and tied representatives
are important to AIA Singapore. We are committed to journeying with them,
protecting them through good and bad times as well as ensuring they have peace
of mind when they most need it.


This coverage is one of our ways of upholding our brand
promise, helping and supporting our stakeholders in times of need. They can
also be assured that we have a dedicated team who would provide their utmost
attention in the event that they are diagnosed with COVID-19. I believe that as
one community, we will combat and overcome this difficult situation collectively.
Please remain safe and take the necessary precautions as we navigate this
challenging time together,” said Mr Patrick Teow, Chief Executive Officer, AIA


In view of the current DORSCON level at orange, customers are
encouraged to contact us via these channels with your enquiry:

  • The My AIA SG app;
  • Calling the AIA Customer Care
    hotline at 1800 248 8000;
  • Emailing us at [email protected]
  • Contacting your AIA Financial
    Services Consultant / Insurance Representative

In the event of any claims relating to COVID-19, we will
provide dedicated and expedited support. Please contact our AIA Customer Care
team or email us at [email protected].

1 “Eligible customers” refers to Life insured or
policyowners who are Singapore residents and have an existing in-force
individual life or accident and health insurance policy with AIA Singapore
issued on or before 31 July 2020, and the policy is in-force at the point of
claim.  Please refer to our terms and conditions for details of
eligibility and claim. 

About AIA

Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise
the largest independent publicly listed pan-Asian life insurance group. It has
a presence in 18 markets in Asia-Pacific — wholly-owned branches and
subsidiaries in Hong Kong, Thailand, Singapore, Malaysia, Mainland China,
Korea, the Philippines, Australia, Indonesia, Taiwan, Vietnam, New Zealand,
Macau, Brunei, Cambodia, a 97 per cent subsidiary in Sri Lanka and a 49 per
cent joint venture in India. In April 2019, AIA was also granted approval as a
preferred applicant to operate in Myanmar through a 100 per cent wholly-owned

business that is now AIA was first established in Shanghai a century ago in
1919. It is a market leader in the Asia-Pacific region (ex-Japan) based on life
insurance premiums and holds leading positions across the majority of its
markets. It had total assets of US$256 billion as of 30 June 2019.

meets the long-term savings and protection needs of individuals by offering a
range of products and services including life insurance, accident and health
insurance and savings plans. The Group also provides employee benefits, credit
life and pension services to corporate clients. Through an extensive network of
agents, partners and employees across Asia-Pacific, AIA serves the holders of
more than 34 million individual policies and over 16 million participating members
of group insurance schemes.

Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong
Limited under the stock code “1299” with American Depositary Receipts (Level 1)
traded on the over-the-counter market (ticker symbol: “AAGIY”).