GTBank Will Win The War Within The Digital Payment Space – Agbaje

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Mr Segun Agbaje, Chief Executive Officer, Guaranty Trust Bank (GTBank) says the bank will continue focusing on caring about human feelings to win the digital payment space in future.

Agbaje made the statement while discussing the topic,” Going beyond the Digital Experience” at the Social Media Week (SMW) in Lagos.

The weeklong event provided brands, agencies and technology providers with the latest insights, trends and best practices, together with access to a global community of marketing decision-makers.

”I will be lying if I tell you that the bank that will win the payment space in future is one with the best technology.

“So, the person that is going to win, whether a FINTECH, a TELCO or a bank, is one that is going to build the right technology that can leave customers with that feeling that there are people who care about them and not artificial intelligence, ” Agbaje said.

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The CEO said the bank was well placed to win, as it had the required digital platforms. ”We have GT-Connection, GTPay, GABS-Lite, we have all the digital platforms required.

“In addition, we have “Habari”, a digital platform for children. No matter what the people say, it is the most successful interactive platform in Nigeria today.

” On it we have music, on it we have E-Commerce, on it we have the credit, we have the most successful of all endowed things on that platform.

“We are going to put travels, event management and you are going to come into our ecosystems and you will believe that we care about you,” Agbaje said.

Read Also:  MTN, Dangote, Coca-Cola lead Top 50 Brands Nigeria 2017 ranking
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The CEO said another reason that the bank was going to win was that it never stopped interacting with people. According to him, the idea of Fashion and Food fair is so that the bank can engage with small businesses that are in those segments. For each of these events, we bring more than 250,000 people in two days and continue to engage them and try to understand what they want.

” So already, we are beginning to put that balance together between a digital platform and a human experience; we care about our people and we have the ability to build a successful business platform,” he said.

Agbaje said what was driving the payment space was the people and SMEs. “We have 180 million SMEs in Africa doing 4.5 billion transactions a day, so when you take the young population, you take the huge proliferation of SMEs that you have, then you see the engine of growth that is really driving the payment space,” he said.

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GTBank Will Win The War Within The Digital Payment Space - Agbaje - Brand SpurGTBank Will Win The War Within The Digital Payment Space - Agbaje - Brand Spur

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GTBank Will Win The War Within The Digital Payment Space - Agbaje - Brand SpurGTBank Will Win The War Within The Digital Payment Space - Agbaje - Brand Spur

Latest News

Strongest first quarter ever: Preliminary results of Deutsche Post DHL Group above market expectations

  • All divisions significantly increased EBIT in first quarter 2021; Group EBIT tripled to around EUR 1.9 billion
  • Free cash flow development continued positive trajectory and improved by more than EUR 1.4 billion to around EUR 1.0 billion
  • CEO Frank Appel: "The start into the new financial year was more dynamic than ever"


SINGAPORE - Media OutReach - 12 April 2021 - Deutsche Post DHL Group has today released preliminary results for the first quarter of 2021 and has raised the outlook for the current financial year. Preliminary operating profit (EBIT) for the first three months improved to around EUR 1.9 billion (Q1 2020: EUR 592 million). The positive development of the group's businesses seen in the fourth quarter 2020 has continued well through the first quarter 2021. In the first three months of the year the B2C shipment volumes remained high in all networks while the recovery in the B2B business continued.

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"The start to the new financial year was more dynamic than ever. It proves that we have successfully geared our business to the right growth drivers. One year into the pandemic we experienced in the first quarter 2021 a sustained momentum in e-commerce and a significant stabilization in global trade with increasing air- and sea-freight volumes. Consequently all divisions reported a significant jump in earnings above market expectations. Global trade continues to recover and vaccine distribution is in full swing which makes me very optimistic for the rest of 2021 and beyond," said Frank Appel, CEO of Deutsche Post DHL Group.

All divisions optimally positioned for continuing e-commerce boom and growth in global trade

Express: The division reached an EBIT of around EUR 955 million in the first quarter 2021 compared to EUR 393 million in Q1 2020.

Global Forwarding, Freight: EBIT in Global Forwarding, Freight stood at around EUR 215 million in Q1 2021, clearly above previous year's Q1 of EUR 73 million.

Supply Chain: EBIT at Supply Chain came in at around EUR 165 million in the first quarter 2021 compared to EUR 105 million in Q1 2020.

eCommerce Solutions: eCommerce Solutions recorded a first quarter 2021 EBIT of around EUR 115 million, clearly above last year's Q1 result of EUR 6 million.

Post & Parcel Germany: EBIT in Post & Parcel Germany in Q1 2021 was around EUR 555 million (Q1 2020: EUR 334 million).

Earnings momentum mirrored in positive cash flow development and improved outlook


The continued positive business development is underpinned by a strong cash flow development; free cash flow amounted to around EUR 1.0 billion in the first quarter 2021. In Q1 2020 this figure was still negative at EUR -409 million.

In light of the strong earnings momentum, guidance for 2021 is adjusted as follows:

Group EBIT for 2021 is now expected to be significantly above EUR 5.6 billion (previous forecast: more than EUR 5.6 billion). Equally, the result for the DHL divisions is now seen significantly above EUR 4.5 billion (previous forecast: more than EUR 4.5 billion). EBIT for the Post & Parcel Germany division is no longer expected at around EUR 1.6 billion but above EUR 1.6 billion. The expectation of a Group Functions EBIT of around EUR -0.4 billion remains unchanged. Full year 2021 Free Cash Flow is now expected to be significantly above EUR 2.3 billion (previous forecast: around EUR 2.3 billion).

The Group will introduce a revised detailed guidance with the comprehensive disclosure for Q1 2021 which will be published as planned on May 5, 2021.

Deutsche Post DHL Group

Deutsche Post DHL Group is the world's leading logistic company. The Group connects people and markets and is an enabler of global trade. It aspires to be the first choice for customers, employees and investors worldwide. To this end, Deutsche Post DHL Group is focusing on growth in its profitable core logistics businesses and accelerating the digital transformation in all business divisions. The Group contributes to the world through sustainable business practices, corporate citizenship and environmental activities. By the year 2050, Deutsche Post DHL Group aims to achieve zero emissions logistics.


Deutsche Post DHL Group is home to two strong brands: DHL offers a comprehensive range of parcel and international express service, freight transport, and supply chain management services, as well as e-commerce logistics solutions. Deutsche Post is Europe's leading postal and parcel service provider. Deutsche Post DHL Group employs approximately 570,000 people in over 220 countries and territories worldwide. The Group generated revenues of more than 66 billion Euros in 2020.


The logistics company for the world.

GTBank Will Win The War Within The Digital Payment Space - Agbaje - Brand Spur
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