COVID-19: Ikeja Electric suspends disconnection for non-paying customers during lockdown period

Must Read

2020 Brand Africa 100: These are the 10 most admired brands in Africa

NIKE RETAINS #1 IN AFRICA FOR THIRD YEAR IN A ROW AFRICAN BRANDS DROP BY OVER 60% IN...

List of Guaranty Trust Bank Sort Codes & Branches (with addresses) in Nigeria

The sort code is a number that usually identifies both the bank and the branch where an account is...

Nigeria’s GDP Grew By 1.87% in Q1 2020 amid global challenges

In the first quarter of 2020, Nigeria's Gross Domestic Product (GDP) grew by 1.87%(year-on-year) in real terms. This performance...
COVID-19: Ikeja Electric suspends disconnection for non-paying customers during lockdown periodCOVID-19: Ikeja Electric suspends disconnection for non-paying customers during lockdown period

Assures prompt fault clearing urges cooperation with staff 

Lagos, Nigeria; 1st April 2020: Ikeja Electric Plc (IE), Nigeria’s leading electricity distribution company, has announced that non-paying customers within its franchise network will not be disconnected during the 2-week stay-at-home period enforced by the government to curb the spread of COVID-19.

According to the Disco, the decision to suspend all disconnection activities was taken to allow all its customers enjoy electricity supply during the lockdown period while giving consideration to those who cannot afford to pay their March 2020 bills due to the closure.

While making the announcement, Folake Soetan, Acting CEO of the company said: “At Ikeja Electric, we are committed to ensuring that our customers enjoy steady and quality supply throughout this difficult period and beyond. We recognize the fact that electricity supply is critical to our ability to stay safe, clean and indoors.

- Advertisement -

“Therefore, we have also taken a decision to suspend all disconnection activities of non-paying customers for a period of two weeks starting today. This is to ensure that customers who cannot afford to pay their March bills due to the closure continue to enjoy supply until the stay at home order is lifted. Customers who also wish to pay their bills can also do so using any of our designated online payment platforms. Our prepaid customers can buy energy online using any of your preferred online banking or merchant platforms. You can also visit our website to purchase vending units,” she said.

Speaking further she noted that Ikeja Electric as one of the companies designated as essential services has put measures in place to ensure that engineers and technicians are available to clear all forced and unforced outages, while also continuing with the preventive maintenance programmes.

Read Also:  Agric Minister Speaks At Annual Research Review & Planning Meeting in Zaria, Highlights Impressive Increase in Local Rice production

Ikeja Electric said in line with its mantra of treating customer first, using technology now policy, the customer service representatives will be available to respond to all complaints and inquiries promptly and professionally.  Ikeja Electric said it will leverage its world-class communication tools online and via social media to attend to complaints and inquiries while also increasing the turnaround time for resolution.

It also noted that all employees on essential services throughout this lockdown period are committed to ensuring that customers get the best service in line with our processes and best practices. She urged customers to avoid giving any monetary inducement to any employees as they carry out the job of serving customers better.

- Advertisement -

“At Ikeja Electric the job is not done until it is done. It is our job to serve you. In carrying out their job, our trained engineers will deploy globally accepted safety procedures and practice social distancing, and all that is required to contain the spread of COVID-19.

“We, therefore, solicit the support of customers to cooperate with our staff as they carry out their duties while we restate our commitment to deliver steady electricity supply in line with our allocation,” the Disco added.

Read Also:  States and Local Governments received N130.69bn & received N98.01bn respectively from FAAC in July 2017.

Ikeja Electric said the management and staff are keenly following developments across the country as well as advice of government and health institutions as part of concerted efforts to safeguard everyone and to make sure the workplaces remain safe.

It further urged customers to also observe precautionary measures and other safety protocols stipulated by government agencies and health organisations in order to protect themselves and their loved ones from the virus.

- Advertisement -
COVID-19: Ikeja Electric suspends disconnection for non-paying customers during lockdown periodCOVID-19: Ikeja Electric suspends disconnection for non-paying customers during lockdown period

Subscribe to BrandSpur Ng

Subscribe for latest updates. Signup to best of brands and business news, informed analysis and opinions among others that can propel you, your business or brand to greater heights.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

COVID-19: Ikeja Electric suspends disconnection for non-paying customers during lockdown periodCOVID-19: Ikeja Electric suspends disconnection for non-paying customers during lockdown period

Latest News

GeTS helps GEODIS to simplify cross-border trade declarations and Customs connectivity through CALISTA™

SINGAPORE - Media OutReach - 26 May 2020 - Global eTrade Services (GeTS), a global trade platform company, announced the onboarding of...

TAJBank Announces Issuance of N150 Billion Naira FGN Sukuk

TAJBank, Nigeria’s most innovative Non–Interest financial institution has announced a 150 million naira Sukuk Bond as appointed by the Federal Government of Nigeria. This will...

Global Finance names Ecobank Most Innovative Bank in Africa

The announcement was made at the eighth Global Finance annual awards, the Innovators 2020, honouring entities that regularly identify new paths and design new...

April 2020 Inflation Review – Inflation Accelerates Amid Pandemic Risk, Ramadan Arrival

In the latest report from the National Bureau of Statistics (NBS), the overall consumer price index - a measure of the average change in...

2020 Brand Africa 100: Africa’s Best Brands Highlights

AFRICAN BRANDS DROP TO ALL TIME LOW 13% NON-AFRICAN BRANDS ACCOUNT FOR 87% OF THE TOP 100 BRANDS IN AFRICA NIKE RETAINS #1...
- Advertisement -
BrandsPur Weekly Cartoons
- Advertisement -COVID-19: Ikeja Electric suspends disconnection for non-paying customers during lockdown periodCOVID-19: Ikeja Electric suspends disconnection for non-paying customers during lockdown period