Kincentric Best Employers Malaysia 2020 recognizes five outstanding organizations

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MALAYSIA – Media OutReach – 17 December 2020 – Kincentric, a Spencer
Stuart Company, has named five organizations as Best Employers Malaysia for
2020, an acknowledgement of its leading employer benchmarking program which
measures and recognizes extraordinary employers demonstrating workplace


20 years, the Kincentric Best Employers program has recognized leading
employers across the world, backed by over 50 years of employee research and a
global database of over 15 million employees.


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analysis uncovered three key organizational traits from this year’s Best
Employers – purposeful efforts in demonstrating care and concern, continued
investment in people despite challenges from the pandemic, and empowering
people to creatively find new or different business opportunities.

Employers in Malaysia were evaluated and benchmarked across four critical
differentiating factors — employee engagement, agility, engaging leadership and
talent focus.


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from this year’s study indicated:

  • Best Employers in the Malaysia continued
    to invest in creating a highly-engaged workforce, with an employee
    engagement score of 83%, compared with a market average of 70%  
  • While the unprecedented
    circumstances of 2020 created pressure on Best Employers, leaders at Best
    Employers differentiated them through humility and creating hope for
    future, with Best Employers at 79%, compared to market average of 69%
  • Compared to 65% market average, 80%
    of Best Employers invested in having the right technology to improve
    productivity and invested in ideas that could drive future success


Best Employers Malaysia for 2020 (in alphabetical order):

  • American Express (Malaysia) Sdn Bhd
  • edotco Group Sdn Bhd
  • Hartalega
    Sdn Bhd
  • Kulim
    (Malaysia) Berhad
  • Roche Services (Asia Pacific) Sdn


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Express (Malaysia) Sdn Bhd was also named “Best of the Best 2020”, and has been
inducted into Malaysia’s Hall of Fame, having won the accolade for the 10th
consecutive year. Integrated telecommunications infrastructure
services company,
edotco Group Sdn Bhd also received a special recognition for ‘Commitment to
Engaging Leadership’ in this year’s honor roll.


“Our Kincentric Best Employers have found new
and innovative ways to empower and motivate their people throughout a very
challenging year, producing results that truly speak for themselves. Today, we
celebrate and recognize these companies who have excelled in creating a work
environment where people feel appreciated, are highly connected and inspired to
do their best, every day. On behalf of Kincentric, I congratulate all the Best
Employers in Malaysia on their remarkable achievements,” said Ridhima Khanduja,
Malaysia’s Country Head.   


Acknowledging efforts by organizations to
create and drive employee experience amidst unprecedented challenges this year,
Kincentric also introduced a special COVID Resilience Award. The recipients for
this Award utilized opportunities presented by the pandemic to create valuable
and meaningful employee experiences in support of the organizations’ survival
and road to recovery throughout the year.

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COVID Resilience Award (in alphabetical order):

  • Tan
    Chong Motor Holdings Berhad
  • Telekom
    Malaysia Berhad

Best Employers program is supported by an
independent panel of judges with this year’s committee composed of
industry-leading HR and business professionals Dato’ Hamidah Naziadin,
Independent Non-Executive Director of Maxis Berhad and Nestlé; Chong Chye Neo,
Independent Director of Bursa Malaysia, Hong Leong Financial Group and Hong
Leong Bank; and Dato’ Tharuma Rajah, Founder & CEO of Garage Analytics.


Commenting on this year’s winners, Dato’
Hamidah Naziadin said, “The new-normal thrives on care and emotional wellbeing
of employees, and these people-centric approaches would in consonant towards a
sustainable business strategy. This year’s Best Employers in Malaysia
demonstrated trust, open communication and top team alignment, with clear
differentiators of having a continuous approach undertaken in an agile manner
across employee experience initiatives. With the mantra “Define Reality, Give
Hope & Communicate”, American Express (Malaysia) Sdn Bhd initiated a notch
up through the playbook for People Leaders, in support to deliver great
colleague experiences in these unprecedented circumstances.”


Stephen Hickey, Culture & Engagement Global
Practice Leader at Kincentric, added, “This year, Kincentric recognizes the
Best Employers from Malaysia for their outstanding efforts in minimizing the
impact that COVID-19 had on their workforce, while empowering employees to
remain excellent in their efforts. Whilst not an easy feat, the Best Employers
from Malaysia have found new ways to overcome their challenges and we want to
congratulate all of them and wish them even greater success in the years to

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About Kincentric

a Spencer Stuart company, approaches human capital differently — we help you
identify what drives your people, so they can drive your business. Our decades
of expertise in culture and engagement, leadership assessment and development,
and HR and talent advisory services enable us to help organizations change from
the inside. And our global network of colleagues, our proven insights and our
intuitive technologies give us new ways to help organizations unlock the power
of people and teams — fostering change and accelerating success. For more
information, please visit

Kincentric Best Employers Malaysia 2020 recognizes five outstanding organizations

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 Kincentric Best Employers Malaysia 2020 recognizes five outstanding organizations - Brand Spur


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The Trade Desk™ is a technology company that empowers buyers of advertising. Through its self-service, cloud-based platform, ad buyers can create, manage, and optimize digital advertising campaigns across ad formats and devices. Integrations with major data, inventory, and publisher partners ensure maximum reach and decisioning capabilities, and enterprise APIs enable custom development on top of the platform. Headquartered in Ventura, CA, The Trade Desk has offices across North America, Europe, and Asia Pacific. To learn more, visit or follow us on Facebook, Kincentric Best Employers Malaysia 2020 recognizes five outstanding organizations - Brand SpurTwitter, and LinkedIn. 


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