The Group Managing Director/Chief Executive Officer, United Bank for Africa (UBA) Plc, Mr Kennedy Uzoka, has reiterated the commitment of the company to prioritise customers’ satisfaction.
Mr Uzoka, in a message to commemorate this year’s Customer Service Week, applauded the staff members and the vital role they have played in the organization towards satisfying their customers and urged them not to relent.
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers as various institutions and establishments on a daily basis across the world.
The bank’s theme for this year’s celebration, which stretches from October 4 to October 8, 2021, is The power of service as it translates the bank’s persistent determination to provide service to customers despite the global pandemic.
UBA CEO Reiterates Commitment To Customers
“I applaud those of you who have consistently dedicated yourselves to providing our customers with quality service that positions UBA as the bank of choice. You have indeed proven the strength of the UBA family!” he stated.
The UBA boss, in the letter, also stressed the need to be consistent in delivering excellent service to customers, adding that the bank, in the last few years, embarked on a journey to ensure excellence, enterprise, and execution.
He said that this is absolutely achievable when an institution focuses primarily on satisfying its customers.
Mr Uzoka noted, “As we celebrate this year’s Customer Service Week, I would like to urge you to be consistent in ensuring that the customer is satisfied at every point. Let us continue to deliver the best banking experience to our customers in line with the ideals of Customer-First Philosophy.”
United Bank for Africa Plc is a Nigerian pan-African financial services group headquartered in Lagos.
It has subsidiaries in 20 African countries and offices in London, Paris, and New York, and is listed as a commercial bank by the Central Bank of Nigeria.