PLDT Brings Speed, Interactivity, and Connectivity to Customer Experience with Medallia and Kantar

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The Philippines’ largest telecommunications company taps Medallia to help service the experience needs of an increasingly digital customer base

SINGAPORE and MANILA – Media OutReach – 3 March 2022 – Medallia, Inc., the global leader in customer and employee experience, today announced that PLDT Inc., the Philippines’ largest, most diversified and fully integrated telecommunications company, and Smart Communications, Inc. (Smart), PLDT’s wholly-owned wireless subsidiary, have selected Medallia as the customer experience platform of choice. Medallia will be supported by Kantar, an expert in data, insights, and consulting, in implementing the technology solution across PLDT and Smart. Medallia and Kantar joined the PLDT team at a digital signing ceremony to formalize the partnership.

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