Clickatell Announces Chat 2 Pay Integration With Salesforce Commerce Cloud

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99% Of Customer Service Executives Recognize Using Chat With Customers Strengthens Customer Experience
99% Of Customer Service Executives Recognize Using Chat With Customers Strengthens Customer Experience

Clickatell , a CPaaS innovator and Chat Commerce leader announced it has launched the integration of its industry-leading Chat 2 Pay  payment solution with Salesforce Commerce Cloud , the fastest path to unified commerce.

 

Clickatell’s integration empowers Commerce Cloud customers to achieve enhanced payment options by allowing contact center agents to trigger payment requests via a payment link in chat messages. With Chat 2 Pay, customers pay for goods and services via Salesforce Order Management by simply clicking on a link delivered through SMS or WhatsApp without requiring them to expose their personal payment information to a human agent.

 

 

 

Upon clicking the link, the customer is served a fully hosted checkout page where the customer can securely enter payment card details and submit the payment. The customer receives a confirmation of the order and a receipt via a chat message, while the contact center agent is kept abreast of the payment status to complete the sale.

Features and benefits of Chat 2 Pay include:

  • Pre-built Chat 2 Pay cartridge for Salesforce Order Management
  • Payment link sent via SMS or WhatsApp channels through integration of Clickatell’s Chat 2 Pay extension
  • Fully hosted, responsive checkout page that collects data directly from customers and processes their payments
  • Orchestration APIs that securely pass information such as MSISDN, transaction details, receipt, etc.
  • Integration to Cybersource’s payment processing platform (compatible with Secure Acceptance and Unified Commerce)
  • Support of both the 3D Secure 1.0 and 2.0 protocols
  • Agent dashboard that displays status of the payment (e.g., link sent, payment success or error, etc.)
  • Analytics delivered via integration of Clickatell’s Chat 2 Pay extension
  • Tier 2 operational tools: end-point monitoring and alerts dashboard
  • General cartridge management and configuration
  • Comprehensive user guide and tutorial videos to enable easier setup
“Consumers are increasingly embracing chat channels for self-serve, transactional and brand engagement, and businesses can meet their customers’ purchasing and servicing expectations with Clickatell’s Chat 2 Pay payment solution,” said Jeppe Dorff, Chief Product and Technology Officer, Clickatell. “With the power of Salesforce Commerce Cloud and Clickatell’s Chat 2 Pay, businesses can now provide consumers payments in chat easily, quickly and securely via a payment link in the chat channels that they’ve come to love, trust and use every day.”