Customer Cries Out For Help As FCMB And Konga Nigeria Withhold His Money

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Customer Cries Out For Help As FCMB And Konga Nigeria Withhold His Cash
Customer Cries Out For Help As FCMB And Konga Nigeria Withhold His Cash

Ola Moses, a Lagos-based music promoter, has accused First City Monument Bank (FCMB) and Konga Nigeria of withholding his N67,000 for over two months.

Brand Spur Nigeria reports that Moses told FIJ that he placed an order for a pair of clothing needed for a music video on March 3 but it failed.

“While placing the order on Konga, I used my FCMB master debit card for payment. I received a notification for a failed transaction,” he said.

“I did not receive an SMS debit alert, but while going through my email, I saw a notification. I waited, hoping it was a network error, but for over two weeks, the money was not reversed.”

Moses told FIJ that he contacted FCMB regarding the failed transaction and they sent him proof that the money was with Konga Nigeria.

“After receiving the proof from FCMB, I contacted Konga and they asked for my order number, which I sent it to them. Every information they requested, I made sure that I presented to them, yet my money was not reversed.”

Moses told FIJ that after several days without a feedback, he reached out to them via a call and was assured that the complaint would be looked into and the debit reversed.

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“The lady from Konga told me she would escalate this complaint to the account department for necessary steps. She assured me that my money would be sent to me soon,” he said.

Moses told FIJ he had not received any reversal yet.

As of press time, neither FCMB or Konga have responded to the allegations.