Malik Kolade, an Oyo State-based product designer, has narrated how Wallets Africa has refused to verify an account he opened with them despite submitting all relevant documents and also funding it with N7,000 so that the request could be quickly treated.
Kolade told FIJ he had signed up for the financial software company’s virtual Dollar card in late September so he could carry out pending international transactions.
“I initially thought they were a credible platform but now, my perception about them has changed. Their service has been really disappointing,” the product designer said.
“About two weeks ago, after I realized that First Bank had barred me from using my card for international transactions, I tried to find an alternative to a dollar card because I needed to make an international transaction.
“It was at this point that I opted for the Wallets Africa application. I thought the process would be seamless because I follow the founder of the company on Twitter and also believed they would be credible.
“After I downloaded the app, I went through all their ‘Know Your Customer'(KYC) processes and also submitted all relevant documents.”
Kolade said the challenge started after he made the N7,000 payment so his account with the digital platform could verified.
“After I submitted my documents, I was expecting that at most in a week, the form of identification I gave them would have been verified and that I would be able to carry out transactions,” the product designer said.
“The KYC process ended at the second stage that saw me submit my name and my BVN. The third level was when I submitted a valid ID card.
“Thinking that my account would have been verified because I had provided Wallets Africa with all they requested for, I funded my account with N7,000.
“After making the payment, I requested for a dollar card. This was when I received a shocking notification from the company that my identity card was yet to be verified.
“I have tried to reach out to their customer service officials since then to know what is going on with my verification but they have been silent on the matter.
“I also went on Twitter to send them a direct message but still did not any response. The mail I sent to them also did not get any response.
“The last time I checked their Twitter account, I discovered that they had disabled their comment section. They are no longer reachable. I want my money back.”
According to FIJ, several phone calls to the numbers made available on Wallet Africa’s website for comments on the matter, but were not answered.
Brand Spur Nigeria further sent an email to the company but got no response as of press time.