New Infobip Infobrief reveals Asia Pacific companies are increasing investments in cloud-based solutions for enhanced customer experiences and operational efficiencies.
KUALA LUMPUR, MALAYSIA – Media OutReach – 27 July 2023 – Global cloud communications platform Infobip has commissioned the latest market research prepared by Leading IT market research and advisory firm IDC. The IDC InfoBrief titled “Revolutionizing Customer Experience through the Power of Conversational Commerce*” highlights the rising role of AI-powered conversational commerce and omnichannel communication platforms in the Asia Pacific region. The InfoBrief not only highlights the importance of customer-centric strategies but also provides a guide for brands to successfully adopt and leverage conversational commerce, ultimately maximizing value for both businesses and customers.
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