The First Bank of Nigeria Digital Xperience Centre, situated on Admiralty Way in Lekki, Lagos, is the bank’s fifth fully automated branch and has been officially launched.
Customers of this cutting-edge branch can use sophisticated digital banking tools to carry out smooth and effective transactions on their own. The new facility has automated teller machines (ATMs), teller cash recyclers for depositing money, card vending devices that can issue ATM cards in three minutes, and self-service kiosks for fund transfers.
Olusegun Alebiosu, First Bank’s Managing Director and Chief Executive Officer, spoke during the event and underlined the bank’s dedication to providing innovative services that meet international standards. He revealed: “The Digital Xperience Centre is equipped with state-of-the-art features designed to provide a seamless and interactive banking experience.”
BrandSpur banking and finance news desk reports that he emphasised the centre’s distinctive qualities, which include:
- AI-Powered Humanoid Robots: These real-time customer service representatives answer questions and provide advice.
- Video Banking Services: With the help of video technology, clients can communicate with relationship managers and customer support agents from a distance.
- Contactless ATMs: With their interactive smart screens, these fast-track ATMs provide safe and efficient transactions.
- Automated Account Opening and Card Issuance: Consumers can obtain debit cards in a matter of minutes and open accounts immediately.
- AI-Driven Security: AI improves operational efficiency, guards against fraud, and strengthens transaction security.
Continuing, he has this to say: “First Bank continues to retain its position as a leader in digital banking solutions, ensuring that our customers have access to next-generation services tailored to their needs. This expansion of our Digital Xperience Centre network is central to our vision of being Africa’s bank of first choice.”
Abimbola Kunle-Ajayi, Group Head of Branch Operations and Services for Lagos and West, commended the effectiveness of the centre, saying: “The turn-around time for transactions has been significantly reduced. A transfer that usually takes 15-20 minutes in a traditional branch can now be completed in less than two minutes. Similarly, card vending and ATM withdrawals are finalized in just a few minutes, making it highly convenient for customers.”
However, on Victoria Island in Lagos, First Bank opened its first Digital Xperience Centre on Adetokunbo Ademola Street in 2021. Later locations opened in August 2023 at the University of Ibadan, Abuja Wuse New Market in October 2023, and Banana Island, Lagos, in March 2024.
The Digital Xperience Centre is a component of First Bank’s larger plan to transform Nigerian banking. Customers may access cutting-edge banking technologies through it, which gives them confidence when navigating the digital financial landscape. First Bank was given permission by the Lagos State Government earlier this month to start building its environmentally friendly headquarters in Eko Atlantic City.
During the groundbreaking ceremony, First Holdco Chairman Femi Otedola received the certificate of permission from Lagos State Governor Babajide Sanwo-Olu.
Nigeria’s tallest building, the proposed 40-story structure, is hailed as a technological and environmental wonder. With its cutting-edge, environmentally friendly architecture, the building will raise the bar for the African financial services industry.
