Mind the B-Gap: Telcos see a compelling case for digital inclusion powered by cloud technology

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Media Outreach
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New research from CloudMosa shows digital inclusion is shifting from CSR to a core business strategy – and telcos stand to gain if they move quickly

  • Majority (97%) of telco leaders say digital inclusion is now central to their business strategy, driven primarily by the need to bridge the digital divide (71%)
  • With 92% of respondents seeing a strong alignment with government affordability initiatives as a key benefit of prioritizing digital inclusion
  • Despite 2G network phaseouts progressing – with 62% of telcos completing the transition – 40% of Indian consumers still rely on 2G, exposing a critical gap in access
  • 93% express confidence in cloud-powered solutions to help close the digital inclusion gap across high-growth markets

HONG KONG SAR – Media OutReach Newswire – 18 June 2025 – Millions of would-be customers remain offline across Asia’s fastest-growing digital economies. This is not a lifestyle choice; it’s because telcos are overlooking them — and a big growth opportunity in the process. In India, Vietnam, and the Philippines alone, over 600 million people still lack affordable access to the internet. CloudMosa, a leading cloud and mobile technology company, today released its inaugural B-Gap Barometer report, exploring the barriers keeping people offline in markets with network access as well as attitudes to potential solutions.

https://www.cloudphone.tech/

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About the B-Gap Barometer Report

From March to April 2025, CloudMosa fielded an online survey in partnership with Rakuten Insights that garnered 465 respondents, both through qualitative interviews and quantitative survey. This report aims to shed light on telecommunication carriers’ perceptions of the B-Gap — the affordability barrier keeping the last 2.7 million people offline. Respondent demographics include senior and mid-level telecommunications executives across India, Vietnam and the Philippines, including mobile network operators, and related businesses. Job titles include: Vice President, Senior Director, General Manager, Head of Department, Director and Manager.

More on the report .

About CloudMosa

CloudMosa is a pioneer in providing cloud computing and remote browser solutions for both the consumer and enterprise sectors. For over a decade, CloudMosa has developed products with unparalleled security, speed, and efficiency for its clients. With a suite of offerings powered by its flagship product, Puffin Cloud Avatar Technology, CloudMosa is committed to reshaping the digital landscape and empowering users for a faster, more secure mobile experience. To learn more about CloudMosa’s cloud-powered solutions, visit