Global technology leader IBM has entered a strategic partnership with US-based AI voice company Deepgram to roll out advanced real-time voice solutions tailored for enterprise use.
Under the collaboration, Deepgram’s speech-to-text and text-to-speech capabilities have been embedded into IBM’s watsonx Orchestrate platform, making Deepgram the first official voice technology partner within the ecosystem. The move introduces live transcription, voice synthesis, and voice-enabled automation tools for businesses operating at scale.
The integration is designed to address complex audio challenges common in enterprise environments, including background noise, varying accents, overlapping speech, and natural conversational patterns. It also supports a broad range of languages and regional dialects, including multiple Arabic and Indian language variants, enabling organisations to deploy AI voice tools across diverse markets.
Brandspur Banking News Desk reports that the new capabilities will allow enterprises to deploy real-time captioning, natural-sounding AI voices, and customisable voice models across workflows. These tools are expected to play a critical role in sectors such as healthcare, finance, and customer service, where accurate voice processing is essential for compliance, efficiency, and customer experience.
Deepgram’s Chief Executive Officer and co-founder, Scott Stephenson, said the partnership reflects the growing role of voice as a primary interface between humans and technology. He noted that enterprise-grade voice systems require speed, accuracy, and reliability at scale, all of which the integration is designed to deliver within IBM’s AI orchestration framework.
From IBM’s perspective, the collaboration strengthens its open AI ecosystem and expands the capabilities of watsonx Orchestrate. Nick Holda, IBM’s Vice President of AI Technology Partnerships, said the integration introduces modern speech recognition and transcription features that help organisations streamline operations and accelerate AI adoption.
Deepgram’s technology is available through both cloud-based and on-premises APIs, offering flexibility for enterprises with varying data and security requirements. The company says it has processed more than 50,000 years of audio and transcribed over one trillion words globally.
IBM, which provides hybrid cloud, artificial intelligence, and consulting services to clients in more than 175 countries, is expected to leverage the partnership to deliver more adaptive, voice-driven enterprise solutions as demand for conversational AI continues to rise.
