New Dashboard introduces AI-powered Command Centre, giving merchants instant answers about their business performance
The launch marks a major evolution in how businesses interact with
Paystack. For nearly a decade, the Paystack Dashboard has been the core
surface for monitoring transactions, managing settlements, reviewing
disputes, and running day-to-day payment operations for thousands of
merchants. As Paystack expanded its products and workflows, the
Dashboard grew more powerful, but more complex. Built on Pax,
Paystack’s internal design system, the redesigned Dashboard includes:
- An AI-native Command Centre, embedded directly into the Dashboard — no
separate chatbot or assistant, that allows businesses to ask questions
in plain language and receive answers grounded in their own Paystack
data, as text, tables, or charts. The system combines GPT models,
structured data retrieval, and visualisation tools to deliver responses
in the most relevant format. - A simpler product architecture, with navigation reorganised into two
core sections: Payments and Products, making it easier for merchants to
find what they need and scale as Paystack’s offerings grow. - Full mobile parity, making every screen, feature, and action available
on mobile as well as desktop. It also offers a dark mode feature. - Stronger analytics and clearer navigation built into the foundation of
the product
“Businesses don’t come to their dashboard because they want to click
through pages. They come because they have questions,” said Dara
Assim-Ita, Senior Product Designer at Paystack, who led the rebuild. ”
Over the last decade, we have seen firsthand how much time merchants
lose navigating tools that were built to display data rather than
deliver answers. With this rebuild, we have changed that. Merchants can
now simply ask ‘What happened with this transaction?’ or ‘Why is revenue
down this week?’ and get a direct answer. The goal is to make the
Dashboard feel less like a static reporting tool and more like an
intelligent command centre – one that helps merchants understand
what’s happening, find what they need faster, and make better
decisions.”
To support the experience, Paystack built a new service called Project
Canvas API, which handles conversations, connects to model providers,
and interfaces with existing Paystack systems. As the Dashboard handles
sensitive financial data, the system was built to ensure responses are
grounded in real merchant data and screened against safety and
compliance requirements before being returned. The company also worked
closely with its Data Protection and Privacy team, completed a Data
Protection Impact Assessment, and ran extensive adversarial testing
ahead of launch.
Dara Assim-Ita added: “We are at a point where artificial intelligence
is rapidly becoming integral to how businesses operate, and Paystack is
committed to being on that curve for our merchants. The most powerful
application of AI disappears into the work people are already trying to
do, and that was the design principle behind this.”
The product direction was shaped by merchant research, including tree
testing and direct feedback on how businesses expect to find
information. This release focuses on core payments modules, with more
Paystack products expected to move into the new architecture over time.
The new Paystack Dashboard is available to merchants today via
dashboard.paystack.com/v2 [3]. Businesses can share feedback or ask
questions by contacting support@paystack.com.
