Carloha Nigeria has taken a decisive step to address one of the most significant barriers to New Energy Vehicle adoption in the country by extending its acclaimed CarlohaCare 6-6-7 Service Package to cover its growing lineup of electric and hybrid vehicles.
The comprehensive aftersales programme provides customers with a six-year warranty, six years of complimentary scheduled servicing, and a strict seven-day repair guarantee, ensuring that any qualifying vehicle brought into a Carloha workshop is repaired within one week or the customer receives a courtesy vehicle to maintain mobility until repairs are completed.
Brandspur Brand News understands that the extension was announced during the recent media launch of the all-new Chery Tiggo 9 PHEV at the Carloha Nigeria Head Office in Alapere, Lagos, marking a significant milestone in the company’s commitment to supporting sustainable mobility solutions in the Nigerian market.
The CarlohaCare package has already earned national recognition, having been a key factor in the company receiving the Most Outstanding Aftersales Car Company Award from the Nigeria Auto Journalists Association, underscoring Carloha’s leadership in setting new benchmarks for customer care and vehicle ownership support.
Industry observers note that many New Energy Vehicles currently available in Nigeria are sold without comprehensive after-sales backing, creating uncertainty around maintenance costs, repair timelines, and spare parts availability, which has led many owners to use their vehicles sparingly due to concerns about potential downtime and expensive repairs.
Speaking at the event, Carloha Nigeria Marketing Director Dexter Li pointed out that the move reflects the company’s confidence in the durability and reliability of its electric and hybrid vehicle lineup while directly confronting the after-sales support challenges that have historically hindered NEV adoption in Nigeria.
The extension of the package addresses growing consumer demand for assurance that their investment in new energy vehicles is protected by a robust support system that minimises downtime and ensures long-term vehicle reliability.
As Nigeria’s automotive sector continues its gradual transition toward cleaner and more sustainable transportation solutions, Carloha Nigeria is positioning itself as a leader by ensuring that technological innovation is matched with exceptional after-sales service standards.
The company’s decision to extend the award-winning programme to its New Energy Vehicles portfolio is expected to boost consumer confidence in electric and hybrid vehicles, potentially accelerating adoption rates across the Nigerian automotive market.
