In its bid to further support driver-partners, Uber has opened a support centre in Lagos known as Greenlight Hub in Lagos. The hub, which is strategically located at the Maryland Mall in Maryland Lagos, is open six days a week, and will serve as a resource centre where existing and potential driver-partners can receive support for app-related inquiries. Speaking at the launch, Alon Lits, General Manager for Uber, Sub-Saharan Africa said, “The Greenlight Hub is a support centre that provides drivers-partners with established channels of communication to raise individual questions and concerns that they may have.
“We’ve always had partner support centres, but not at the level of the Greenlight Hub, where potential and existing driver-partners can have their concerns and inquiries addressed by our dedicated and professional team.” Head of Greenlight for SSA, Taryn Morris, who also spoke, reaffirmed Uber’s commitment to supporting driver-partners. He said, “we are excited to officially open the new Greenlight Hub in Lagos Nigeria and offer a new, world-class, technologically advanced place for drivers to get onboarded and obtain customer support.
The new location is also much more accessible to drivers and we aim to have the best driver experience through solid processes and training of our Uber Experts.” As a way of recognizing and surprising exceptional driver-partners, Uber also presented prizes to Usman Oboshi, Remi Afolabi and Edwin Obi – driver-partners with the best rating and longest partnership with Uber. Prizes were also presented to Blessing Onu, women driver-partner with the longest partnership with Uber and Iwa Airiohuodion, women driver-partner with the best rating.
Greenlight Operations Manager, Uber Nigeria, O’Yoma Ukueku, said,“Uber cares about the driver-partners that use the app and we are committed to ensuring that they succeed and thrive in business. Once existing and prospective driver-partners arrive at the Greenlight Hub, they are promptly attended to by our well-trained and professional Greenlight Uber Experts.There are no costs involved for driver-partners utilizing the Greenlight Hub, we respect them as valuable partners with a voice and a choice and we want them to feel that they can talk to us about anything at any time.” The Greenlight Hub will be open Monday through Thursday, from 9am – 4pm, Friday, from 9am – 3pm and on Saturday, from 11am – 4pm, excluding public holidays. Uber recently announced a strategic partnership with Germaine Auto Centre – a Nigerian based auto service and maintenance company, to enable driver-partners operating in Lagos to enjoy top quality vehicle maintenance and servicing.
Uber’s mission is to help people get a ride at the push of a button – everywhere and for everyone. We started in 2009 to solve a simple problem – how do you get a ride at the touch of a button? Six years and over five billion trips later, we’ve started tackling an even greater challenge: reducing congestion and pollution in our cities by getting more people into fewer cars. The Uber network is now available in over 600 cities in over 80 countries spanning 6 continents. To request a ride, users must download the free application for Android, iPhone, Blackberry 7, or register for Uber at www.uber.com/go. For questions visit www.uber.com