Jumia’s marketplace for restaurants, Jumia Food has introduced a late-night delivery service to enable customers to order food up until midnight. The Managing Director of the company, Guy Futi disclosed this at a press conference held at Krispy Kreme, Victoria Island, Lagos.
“We introduced the late-night delivery service to accommodate customers who order food at night. The late night delivery combined with initiatives like greater customer accessibility, more payment options, more locations, lunchtime deals, seasonal deals and new related products (Jumia Party) has led to over 120% increase in the volume of orders,” Guy said.
Speaking on efforts to ensure quick delivery of foods ordered on the platform, Guy, who was recently appointed the Managing Director of the marketplace said: “We have made it possible for orders to be picked up by the rider closest to a restaurant’s location. With this, we can deliver orders to the customer’s doorstep within 40 minutes and interestingly, the delivery process can be tracked right from the time when the customer places the order to the moment the order is delivered.”
On what to expect in 2019, the Head of Marketing and Vendor Success for the Marketplace, Chioma Odimegwu said that operational efficiency will be an integral part of the company’s focus in 2019.
Her words: “In 2019, we are looking forward to welcoming a new and exciting restaurant/vendor on board within the month. We will also be engaging new partnerships across other industries to provide added value to customers, onboarding more restaurants with longer and later open hours, more focus on corporate catering offerings, encouraging closer relationships with our customers and restaurant vendors.”