iSON BPO Wins 2019 Contact Centre of the Year Awards

Must Read

List of United Bank for Africa (UBA) Sort Codes & Branches (with addresses) in Nigeria

The sort code is a number that usually identifies both the bank and the branch where an account is held. The sort...

List of Access Bank Sort Codes & Branches (with addresses) in Nigeria

The sort code is a number which usually identifies both the bank and the branch where an account is...

How To Block Your Bank Account And SIM Card In Case Of Emergency

Losing your phone and wallet or having them stolen can be very frustrating. However, in case that happens to...
- Advertisement -

iSON BPO, the leading Customer Experience Management Provider in Africa, with a strong focus in Sub-Saharan Africa, emerged winner of the keenly contested BPO Contact Centre of the Year awards at the 2019 Beacon of ICT Distinguished Lecture/Awards Series. The event was held on Saturday, April 27, 2019, at the prestigious at Eko Hotels and Suites, Lagos.

Beacon of ICT Distinguished Lecture/Awards Series is widely regarded as the most prestigious annual event available in the ICT industry in Nigeria is in its tenth edition. The Distinguished Lecture is aimed at charting the way forward for the country’s ICT sector while the award ceremony rewards best practices and recognizes outstanding contributions to the growth of the sector.

iSON BPO Wins 2019 Contact Centre of the Year Awards - Brand Spur
L – R: Peush Saproo, Head Sales, HR BPO; Philip Shoretire, Administration; Mohammed Imran, Global Sales Head ; Manoj Mudgal, Senior vice president & Business Head; Pravin Kumar Group Chief Executive officer, all of ISON BPO and Engineer Gbenga Adebayo, Chairman of ALTON & BoICT Awards, handing over the BPO Contact Center of the year to iSON during the 2019 Beacon of ICT Awards.

The theme of this year’s celebration is “Telcos and Banks Partnership to Drive Financial Inclusion.” It examined efforts to empower Nigerians to boost financial growth and development. The event brought together top politicians and government functionaries as well as captains in the ICT industry and financial institutions.

- Advertisement -

Commenting on the awards, Mr Pravin Kumar, Global CEO, iSON BPO said, “While we have been very satisfied with our journey in Africa over last 8 years, we have seen maximum growth in Nigeria due to the excellent quality of Nigerian youth, always willing to learn more and excel in their work. This Award is a wonderful acknowledgement of our sustained innovative contributions to the growth of the ICT industry in Nigeria. We are indeed encouraged to further develop our technology and continue to deliver excellent services for the success of our clients. I am so proud of all the team and their hard work and dedication which has led to this amazing moment. Our colleagues are absolutely thrilled with the win which is the result of a wonderful team collaboration harnessing everyone’s skills and experience”.

Read Also:  Chartered Institute of Marketing Reveals Changes to Chartered Status

The awards acknowledge iSON BPO’s expertise in enabling organizations to deliver transformative customer experiences, helping organizations to move from transactional processing to customer lifecycle management (CLM), enabling monitoring and reduction of cost per customer while increasing Average Revenue Per User (ARPU) & Retention. The Company has been recognized for its ability to deliver and manage end-to-end contact centre and digital transformation solutions.

About iSON BPO

iSON BPO is the customer experience management provider in Africa, partnering with leading brands to optimize their customer experience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across many Sub-Saharan African countries, is redefining the way people connect with enterprises.

- Advertisement -
Read Also:  MTN Nigeria’s 21 Days Of Y’ello Care In Full Swing

In less than a decade, we have grown into a global business with 14,500 employees across 15 countries in serving 450 million consumers and processing 40 million transactions every month through its 27 Greenfield and state-of-the-art contact centres across sub-Saharan Africa and India. We are present in 15 countries in Africa, namely Botswana, Burkina Faso, Egypt, Ghana, Kenya, Liberia, Malawi, Niger, Nigeria, Rwanda, South Sudan, South Africa, Tanzania, Uganda and Zambia and this is our growth story.

- Advertisement -
iSON BPO Wins 2019 Contact Centre of the Year Awards - Brand SpuriSON BPO Wins 2019 Contact Centre of the Year Awards - Brand Spur

Subscribe to BrandSpur Ng

Subscribe for latest updates. Signup to best of brands and business news, informed analysis and opinions among others that can propel you, your business or brand to greater heights.

- Advertisement -


Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

iSON BPO Wins 2019 Contact Centre of the Year Awards - Brand SpuriSON BPO Wins 2019 Contact Centre of the Year Awards - Brand Spur

Latest News

BREAKING: Konga Bulk offers 35,000 laptops, PCs, others at huge discounts Friday

Konga, Nigeria’s foremost e-Commerce giant, is set to make available over 35,000 units of laptops, Personal Computers (PCs), tablets...

Flour Mills of Nigeria GMD acquires shares worth ₦172.2million

The management of Flour Mills of Nigeria Plc disclosed in a statement filed with the Nigerian Stock Exchange that Paul Miyonmide Gbededo, the Group...

Laycon surprises fans with live performance at #OPPOMarketStorm

Global smartphone giant, OPPO Mobile Nigeria hosted thousands of fans and customers at SLOT, Ola Ayeni & SLOT, Medical Road during the #OPPOMarketStorm. The event...

Alibaba Merchants Sell $40B in First Half Hour of Singles Day 2020, More than 2019 Event Full Sales

Singles Day 2020 was a roaring success, cementing its position as the world’s biggest shopping holiday. The event saw consumer spending on Alibaba’s eCommerce...

Top Three PC Vendors Shipped 121.5 Million Units in 2020, Lenovo Leads with 47.1 Million Shipments

Remote working and distance learning amid the coronavirus outbreak continue increasing global demand for PCs and laptops. After a sharp fall in the first...
- Advertisement -
BrandsPur Weekly Cartoons
- Advertisement -iSON BPO Wins 2019 Contact Centre of the Year Awards - Brand SpuriSON BPO Wins 2019 Contact Centre of the Year Awards - Brand Spur