Facebook Releases May 2020 Community Standards Enforcement Report

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Facebook on Tuesday May 12 published the fifth edition of its Community Standards Enforcement Report, providing metrics  on how well it enforced its policies from October 2019 through March 2020.

Announcing the report in a Facebook Newsroom post, Guy Rosen, Vice President, Integrity said the company has in the last few years built tools, teams and technologies to help protect elections from interference, prevent misinformation from spreading on its apps and keep people safe from harmful content.

“So when the COVID-19 crisis emerged, we had the tools and processes in place to move quickly and we were able to continue finding and removing content that violates our policies. When we temporarily sent our content reviewers home due to the COVID-19 pandemic, we increased our reliance on these automated systems and prioritized high-severity content for our teams to review in order to continue to keep our apps safe during this time,” he said.

The report, he said, includes data only through March 2020, so it does not reflect the full impact of the changes the company made during the pandemic. “We anticipate we’ll see the impact of those changes in our next report, and possibly beyond, and we will be transparent about them. For example, for the past seven weeks we couldn’t always offer the option to appeal content decisions and account removals, so we expect the number of appeals to be much lower in our next report. We also prioritized removing harmful content over measuring our efforts, so we may not be able to calculate the prevalence of violating content during this time. Today’s report shows the impact of advancements we’ve made in the technology we use to proactively find and remove violating content,” Rosen said.

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For the first time, the report includes metrics across 12 policies on Facebook and metrics across 10 policies on Instagram. The report introduces Instagram data in four issue areas, namely: Hate Speech, Adult Nudity and Sexual Activity, Violent and Graphic Content, and Bullying and Harassment. Also for the first time, the report shared data on the number of appeals people make on content the company took action against on Instagram, and the number of decisions overturned either based on those appeals or when it identifies the issue on its own. The report also contains data on Facebook’s efforts to combat organized hate on Facebook and Instagram.

Highlights the progress the company has made so far in finding and removing violating content, Rosen said Facebook has improved its technology that proactively finds violating content, which helped in the removal of more violating content so fewer people saw it.

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Said Rosen: “On Facebook, we continued to expand our proactive detection technology for hate speech to more languages, and improved our existing detection systems. Our proactive detection rate for hate speech increased by more than 8 points over the past two quarters totalling almost a 20-point increase in just one year. As a result, we are able to find more content and can now detect almost 90% of the content we remove before anyone reports it to us. In addition, thanks to other improvements we made to our detection technology, we doubled the amount of drug content we removed in Q4 2019, removing 8.8 million pieces of content.

On Instagram, we made improvements to our text and image matching technology to help us find more suicide and self-injury content. As a result, we increased the amount of content we took action on by 40% and increased our proactive detection rate by more than 12 points since the last report. We also made progress in our work combating online bullying by introducing several new features to help people manage their experience and limit unwanted interactions, and we announced new Instagram controls today. We are sharing enforcement data for bullying on Instagram for the first time in this report, including taking action on 1.5 million pieces of content in both Q4 2019 and Q1 2020.”

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Lastly, improvements to Facebook’s technology for finding and removing content similar to existing violations in our databases helped the company take down more child nudity and sexual exploitative content on Facebook and Instagram, Rosen disclosed.

Over the last six months, he said, Facebook has started to use technology more to prioritize content for its teams to review based on factors like virality and severity among others. Going forward, it plans to leverage technology to also take action on content, including removing more posts automatically. This will enable our content reviewers to focus their time on other types of content where more nuance and context are needed to make a decision.

The Community Standards Enforcement Report is published in conjunction with Facebook’s bi-annual Transparency Report that shares numbers on government requests for user data, content restrictions based on local law, intellectual property take-downs and internet disruptions.

“In the future we’ll share Community Standards Enforcement Reports quarterly, so our next report will be released in August,” he said.

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Facebook Releases May 2020 Community Standards Enforcement Report - Brand SpurFacebook Releases May 2020 Community Standards Enforcement Report - Brand Spur

Latest News

Qatar Airways Launches Ferry Transfer Service from Shenzhen Shekou to Hong Kong International Airport

Qatar Airways introduces Upstream Check-in Service in Shenzhen starting from 15 April 2021 to offer greater connectivity in the Greater Bay Area

Local passengers will have the option to utilise the 30-minutes-long ferry service to fly out of Hong Kong; "Asia's World City" to over 80 destinations in Europe, the Middle East, Africa and the Americas


SHENZHEN & HONG KONG SAR, CHINA - Media OutReach - 12 April 2021 - Qatar Airways today announced the sea-to-air ferry transfer service from Shenzhen Shekou Port to the SkyPier in the airside of Hong Kong International Airport (HKIA) starting from 15 April 2021, providing passengers in the Guangdong-Hong Kong-Macao Greater Bay Area (GBA), one of the world's most dynamic mega-regions, convenient access to the airline's global network from "Asia's World City".


Facebook Releases May 2020 Community Standards Enforcement Report - Brand Spur

Partnering with Airport Authority Hong Kong, the introduction of the Upstream Check-in Service will allow Qatar Airways customers in Shenzhen greater flexibility and enhanced travel options to the world from Hong Kong, where the airline operates daily direct service to Doha with its modern and fuel-efficient Airbus A350-900 aircraft that features 36 lie-flat seats in Business Class and 247 seats in Economy Class.

Qatar Airways customers can purchase their ferry tickets from SkyLink or the port's website. Passengers utilising the 30-minutes-long ferry service will be provided with boarding passes and baggage check-through service to their final destinations at the Shenzhen Shekou terminal, where they will also clear their customs and immigration. Upon arrival at SkyPier, customers can proceed directly to their Qatar Airways boarding gate, or enjoy the award-winning duty-free shopping experience and fine-dining options at HKIA before continuing a seamless and hassle-free onward journey with the airline to more than 80 destinations in Europe, the Middle East, Africa and the Americas.

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Mr. Thomas Scruby, Qatar Airways Vice President of Sales for Australasia & North Asia, said: "The introduction of ferry transfer service will boost our footprint in the Greater Bay Area by providing our Southern Chinese customers more flexible flying options via HKIA. We know connectivity within the region and to the wider world is critical for the success of the GBA. Therefore, we are excited to do our part to build the infrastructure necessary to make it easier and smoother for local customers to travel despite the disruption caused by the pandemic around the world."

"We are confident in the market's demand and our commitment to the region remains resolute. The next phase of our partnership with Airport Authority Hong Kong will see the ferry transfer service to be further expanded to other key GBA metropolis such as Macau and Dongguan once government restrictions are lifted, allowing even more customers in the region to enjoy the world-class experience that Qatar Airways has to offer."

Premium customers opting for the ferry transfer service can continue to enjoy the luxurious on-ground experience at the Plaza Premium Lounge, conveniently located near Gate 1 at the South Departures Hall in Hong Kong International Airport. Passengers will be able to take advantage of the well-furnished environment with comfortable seating, shower rooms, contactless food ordering service, highspeed Wi-Fi and international TV channels. Privilege Club Gold members and above as well as selected oneworld frequent flyers also enjoy access to The Wing located near Gates 1 - 4, the industry-renowned lounge operated by Cathay Pacific, where guests can recharge, relax, and catch up with work before boarding their Qatar Airways flights.

The Greater Bay area is home to many of the nation's leading universities and academic institutions; the ferry transfer service will also provide more travel choices to the area's students wishing to complete their higher-education or exchange programs abroad. International students will be able to enroll in Qatar Airways Student Club and enjoy a wide range of benefits throughout their educational journey, such as special fares, extra baggage allowances, the flexibility to change the dates of their flight, complimentary Super Wi-Fi onboard, and more. For information about Student Club, visit: https://www.qatarairways.com/en/student-club.html

In addition to the highest safety standards, passengers flying with Qatar Airways will enjoy an even greater range of thoughtfully designed onboard experiences, including locally inspired menus, multi-language entertainment programs within the airline's award-winning IFE system, as well as Cantonese and Mandarin-speaking staff service both onboard and at the airline's five-star hub Hamad International Airport (HIA).

Qatar Airways continues to expand its network of destinations, offering more flights to international destinations than any other airline. By the middle of summer 2021, Qatar Airways' plans to rebuild its network to more than 140 destinations including 23 in Africa, 14 in the Americas, 43 in Asia-Pacific, 43 in Europe and 19 in Middle East. Many cities will be served with a strong schedule with daily or more frequencies.

Qatar Airways has become the first global airline in the world to achieve the prestigious 5-Star COVID-19 Airline Safety Rating by international air transport rating organisation, Skytrax. This follows HIA's recent success as the first airport in the Middle East and Asia to be awarded a Skytrax 5-Star COVID-19 Airport Safety Rating. These recognitions provide assurance to passengers across the world that airline health and safety standards are subject to the highest possible standards of professional, independent scrutiny and assessment. For full details of all the measures that have been implemented onboard and in HIA, please visit qatarairways.com/safety.

A multiple award-winning airline, Qatar Airways was named 'World's Best Airline' by the 2019 World Airline Awards, managed by the international air transport rating organisation Skytrax. It was also named 'Best Airline in the Middle East', 'World's Best Business Class', and 'Best Business Class Seat', in recognition of its ground-breaking Business Class experience, Qsuite. Qsuite is available on flights to more than 45 destinations including Johannesburg, Frankfurt, New York and Singapore.

About Qatar Airways:

A multiple award-winning airline, Qatar Airways was named 'World's Best Airline' by the 2019 World Airline Awards, managed by international air transport rating organisation Skytrax. It was also named 'Best Airline in the Middle East', 'World's Best Business Class' and 'Best Business Class Seat', in recognition of its ground-breaking Business Class experience, Qsuite. Qatar Airways is the only airline to have been awarded the coveted "Skytrax Airline of the Year" title, which is recognised as the pinnacle of excellence in the airline industry, five times.


Hamad International Airport (HIA), the airline's home and hub, was recently ranked "Third Best Airport in the World", among 550 airports worldwide, by the SKYTRAX World Airport Awards 2020. Rising from fourth position in 2019 to third in 2020, HIA has been steadily rising in the 'World's Best Airports' rankings since the start of its operations in 2014. In addition, HIA was voted the 'Best Airport in the Middle East' for the sixth year in a row and 'Best Staff Service in the Middle East' for the fifth year in a row.


Qsuite, a patented Qatar Airways product, features the industry's first-ever double bed in Business Class, as well as privacy panels that stow away, allowing passengers in adjoining seats to create their own private room, a first of its kind in the industry.

Qatar Airways was the first Gulf carrier to join global airline alliance oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 160 countries, with 14,250 daily departures.


Oryx One, Qatar Airways' in-flight entertainment system offers passengers up to 4,000 entertainment options from the latest blockbuster movies, TV box sets, music, games and much more. Passengers flying on Qatar Airways flights served by its B787, B777, A350, A380, A319 and select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the award-winning airline's on-board Wi-Fi and GSM service.


Qatar Airways proudly supports a range of exciting international and local initiatives dedicated to enriching the global community that it serves. Qatar Airways, the official FIFA partner, is the official sponsor of many top-level sporting events, including the FIFA World Cup Qatar 2022TM, reflecting the values of sports as a means of bringing people together, something at the core of the airline's own brand message - Going Places Together.


Qatar Airways Cargo, one of the world's leading international air cargo carriers, serves more than 60 freighter destinations worldwide via its world-class Doha hub and also delivers freight in the belly-hold of passenger aircraft to an extensive global network. The Qatar Airways Cargo fleet includes two Boeing 747-8 freighters and 24 Boeing 777 freighters.


Qatar Executive is the private jet charter division of Qatar Airways Group. Luxury jet services are available for worldwide charter on board the operator's wholly-owned business jet fleet. Qatar Executive is the launch customer for Gulfstream's G700, the world's first commercial service operator of the Gulfstream G500 and largest commercial operator of the G650ER worldwide. Qatar Executive's service portfolio also includes aircraft management, maintenance and Fixed Based Operator services.

Facebook Releases May 2020 Community Standards Enforcement Report - Brand Spur
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