- Symphony Connect Solution integrates WhatsApp into
Deutsche Bank communication channels with clients
- It follows the successful introduction of
WeChat via the Symphony platform in November 2019
- The WhatsApp integration addresses clients’
needs to interact through their preferred channel, especially at a time when
they need Deutsche Bank the most
- It represents the latest example of
co-innovation between Deutsche Bank and Symphony
HONG KONG, CHINA – Media OutReach – 25
June 2020 –
In a drive to continuously simplify and improve its client interactions through
secure and compliant channels, Deutsche Bank has become one of the first
companies to enable the Symphony Connect Solution for secure chat and
collaboration with its clients via WhatsApp. Following the successful introduction of the WeChat functionality in November
2019, more than 3 billion users can now securely and safely communicate with
Deutsche Bank employees, who are restricted in the platforms they can use due
to regulatory requirements. Through Symphony, Deutsche Bank can communicate
with clients anytime, anywhere via their preferred chat platform while meeting
stringent security and compliance criteria, such as surveillance and data
latest development, co-innovated with Symphony, expands Deutsche Bank’s
diversification of its client interaction platforms, in addition to traditional
methods such as email and telephone calls. The ongoing COVID-19 pandemic has brought
into sharp focus how important it is for banks to stay in close contact with
clients to provide advice and expertise during this challenging period.
important part of our technology strategy is to enable our people to securely
meet our clients at a time and place of their choice, and bringing together
Symphony and WhatsApp is a truly innovative way to do so,” says Bernd Leukert,
Chief Technology, Data and Innovation Officer at Deutsche Bank.
Hoops, Head of the Corporate Bank at Deutsche Bank, added: “Our existing and
potential clients want to discuss their options with us. The integration of
WhatsApp with Symphony means we, and other businesses in the bank, can make
interactions with our clients even easier when they need us most.”
are committed to providing technologies that are aligned with our customer’s
strategy while addressing industry-wide challenges such as security and
compliance. We are proud to have developed Symphony Connect Solutions that
support Deutsche Bank’s digital offering,” said David Gurlé, Symphony founder
integration of WhatsApp follows last year’s successful introduction of WeChat
via the Symphony platform. Deutsche Bank backed a partnership between Symphony
and Tencent to connect its internal Symphony users to the WeChat network.
Deutsche Bank was the first financial institution to have the WeChat
integration live in production. Today, it is helping colleagues across Deutsche
Bank’s Corporate, Investment and Private Banks engage with customers using
WeChat, a particularly useful tool to support customer-connectivity during the
with Facebook’s WhatsApp
is offered as part of the Symphony
Connect Solutions suite,
aimed at enabling customers to interact more easily with their clients,
counterparties, and partners, which also includes an interoperability for WeChat, Community Connect and Customer Connect.
Bank is a founding consortium member of Symphony and has participated in a
number of funding rounds since its inception helping to grow and scale the
About Deutsche Bank
Deutsche Bank provides commercial and investment banking, retail banking, transaction banking and asset and wealth management products and services to corporations, governments, institutional investors, small and medium-sized businesses, and private individuals. Deutsche Bank is Germany’s leading bank, with a strong position in Europe and a significant presence in the Americas and Asia Pacific.
Established in 2014, Symphony is the cloud-based messaging and collaboration platform that securely connects markets, organizations and individuals. Powered by a growing and open app ecosystem, and protected with customer-controlled encryption key infrastructure, Symphony’s communications platform increases workflow productivity while maintaining global regulatory compliance. Already the platform of choice for the financial services industry, Symphony unifies the enterprise workflow to boost productivity in any information-centric business.
Symphony currently has over 510,000 users from more than 340 companies worldwide, powering over 60 million monthly messages.
For more information, please visit: www.symphony.com.