How to lodge complaints against your telecoms service provider

Must Read

- Advertisement -

The consumer is king and this is very essential for businesses to exist. However, there are situations and instances where the principles of the consumer being king has been violated and due to these situations, there are ways to lodge a complaint against the violators.

How to lodge complaints against your telecoms service provider
How to lodge complaints against your telecoms service provider – www.brandspurng.com

When consumers are dissatisfied with service provided by the telecommunication provider,  they can lodge a complaint directly to that telecommunications provider and obtain a complaint ticket number and if the provider fails to provide the desired response then they can be reported to Nigerian Communications Commission.

There are various ways to lodge complaints against your telecommunications provider.

1. Write a letter to NCC and submit to any of their location in your state of residence or just send directly to Plot 423 Aguiyi Ironsi Street, Maitama, Abuja.
The letter, which is either handwritten or typewritten, should be legible, concise and not more than two A4 pages. The letter must be signed by the consumer who is dissatisfied.

- Advertisement -

2. Call the NCC Contact Centre Toll-Free number 622 to lodge the complaint providing ticket number given by the operator.

3.Complete a Digital Complaint Form on the Consumer Web Portal or send a mail to walk into any of the NCC offices listed below to make a complaint.

4. You can also send a direct email to [email protected] to lodge your complaint.

Once investigations into your complaints have been concluded before 48 hours, you would be reached by phone, email or communicated to through writing. However, according to the Nigerian Communications commission, there are the information needed in order to lodge a formal complaint. The complaint must state name, address, Phone number(s), fax, or e-mail of the dissatisfied consumer; a statement of the problem and duration (how long the problem has lasted); a brief explanation of the circumstance that led to the complaint; the name of the service provider and the number of the telephone that has the problem; the date you contacted the service provider about your complaint; and copies of any relevant supporting documents to assist in the investigation.

HEADLINES YOU MIGHT HAVE MISSED FROM BRAND SPUR

- Advertisement -

Western Digital Expands Flash Portfolio for Scaling Data-Centric Architectures in the Zettabyte Era

Read Also:  Top Reasons Why Toyota is a Leading Company for Diversity

Building on a unique and diverse product portfolio across HDD and flash, Western Digital (NASDAQ: WDC) today announced a suite of new NVMe SSDs for enabling next-generation, data-centric architectures for data centres, industrial IoT, automotive and client applications.

Dangote Sugar Refinery Plc: Revenue expansion strengthens in Q3

Read Also:  Winners of Afriland Properties Plc ArtFrica Competition Announced (Photos)

Dangote Sugar released its 9M’20 financial statements showing remarkable growth in both topline and bottom-line figures. The company’s Q3 revenue grew 55% y/y to ₦57.3 billion, translating to a 9M’20 figure of ₦160.5 billion and a growth rate of 37% y/y (Vetiva estimate: ₦145.3 billion).

- Advertisement -

ABC Transport Plans N1.4bn Capital Injection

ABC Transport Plc is planning to inject additional capital of N1.4 billion into its operations. The capital would be raised through right issue and bond from existing shareholders and the open market.

NCC Approves e-SIM Trial for MTN, 9mobile

The Nigerian Communications Commission (NCC) has granted approval for two mobile network operators (MNOs), MTN Nigeria and 9Mobile, to carry out trial on the workability of embedded Subscriber Identification Modules (e-SIM) Service in Nigeria.

How NCC Boosted FG’s Revenue By N344.71bn in 5 Years – Danbatta

The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Prof Umar Garba Danbatta, has told the House Committee on Telecommunications how the telecoms agency contributed to the revenue drive of the Federal Government by generating and remitting N344.71 billion to the Consolidated Revenue Fund (CRF) in the last five years.

- Advertisement -
spot_imgspot_img

Subscribe to BrandSpur Ng

Subscribe for latest updates. Signup to best of brands and business news, informed analysis and opinions among others that can propel you, your business or brand to greater heights.

- Advertisement -

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Latest News

How to lodge complaints against your telecoms service provider - Brand Spur

Unilever Nigeria Holds 96th AGM, Declares N62bn Turnover in 2020

Leading consumer goods producer, Unilever Nigeria Plc has declared a turnover of N62 billion for the financial year ended December 2020, even as the...
- Advertisement -
spot_imgspot_img

Latest News

Unilever Nigeria Holds 96th AGM, Declares N62bn Turnover in 2020

Leading consumer goods producer, Unilever Nigeria Plc has declared a turnover of N62 billion for the financial year ended...
- Advertisement -
BrandsPur Weekly Cartoons
- Advertisement -spot_imgspot_img