The consumer is king and this is very essential for businesses to exist. However, there are situations and instances where the principles of the consumer being king has been violated and due to these situations, there are ways to lodge a complaint against the violators.
When consumers are dissatisfied with service provided by the telecommunication provider, they can lodge a complaint directly to that telecommunications provider and obtain a complaint ticket number and if the provider fails to provide the desired response then they can be reported to Nigerian Communications Commission.
There are various ways to lodge complaints against your telecommunications provider.
1. Write a letter to NCC and submit to any of their location in your state of residence or just send directly to Plot 423 Aguiyi Ironsi Street, Maitama, Abuja.
The letter, which is either handwritten or typewritten, should be legible, concise and not more than two A4 pages. The letter must be signed by the consumer who is dissatisfied.
2. Call the NCC Contact Centre Toll-Free number 622 to lodge the complaint providing ticket number given by the operator.
3.Complete a Digital Complaint Form on the Consumer Web Portal or send a mail to walk into any of the NCC offices listed below to make a complaint.
4. You can also send a direct email to [email protected] to lodge your complaint.
Once investigations into your complaints have been concluded before 48 hours, you would be reached by phone, email or communicated to through writing. However, according to the Nigerian Communications commission, there are the information needed in order to lodge a formal complaint. The complaint must state name, address, Phone number(s), fax, or e-mail of the dissatisfied consumer; a statement of the problem and duration (how long the problem has lasted); a brief explanation of the circumstance that led to the complaint; the name of the service provider and the number of the telephone that has the problem; the date you contacted the service provider about your complaint; and copies of any relevant supporting documents to assist in the investigation.
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