KPMG Names Wema Bank Amongst The Leaders In Digital Payments And Customer Experience In 2020

Must Read

How To Block Your Bank Account And SIM Card In Case Of Emergency

Losing your phone and wallet or having them stolen can be very frustrating. However, in case that happens to...

List of United Bank for Africa (UBA) Sort Codes & Branches (with addresses) in Nigeria

The sort code is a number that usually identifies both the bank and the branch where an account is held. The sort...

List of Access Bank Sort Codes & Branches (with addresses) in Nigeria

The sort code is a number which usually identifies both the bank and the branch where an account is...
- Advertisement -

Wema Bank Nigeria Plc ranked top in two recent independent surveys on the Banking industry. In its 2020 Digital Channel scorecard, KPMG Nigeria named the bank as a leader in Payments and Transactions for digital banking.

Also, in its recently released Banking Industry Customer Experience Survey, the consulting firm confirmed that Wema Bank climbed ten places to 2nd position in the Retail category.

The 2020 Customer Experience Leaders

KPMG Names Wema Bank Amongst The Leaders In Digital Payments And Customer Experience In 2020 Brandspurng
2020 Nigeria Banking Industry Customer Experience Survey | www.brandspurng.com

Following a qualitative study of 17 Nigerian commercial banks focusing strongly on retail banking operations, KPMG Nigeria’s Digital scorecard tested customer experience across five areas – Digital Onboarding, Digital Payments & Transfers, Digital Lending, Self Service and Customer Care.

It categorized banks into four distinct categories; Leaders, Challengers, Followers and Late Starters. Wema Bank emerged a leader in the Mobile & Internet banking (payments/transfers) and the Self-Service categories.

- Advertisement -

Wema Bank Boss, Ademola Adebise, Allegedly Use Customer’s Account to Launder over N1 Billion Brandsspurng
Wema Bank MD/CEO, Ademola Adebise | www.brandspurng.com

The assessment also revealed ALAT By Wema, the bank’s digital banking platform, as the best digital banking channel in Nigeria. According to the report, ALAT By Wema stands out because “the user interface is simple, and only relevant information is visible on the screen, thus keeping design minimal, user friendly, and removing the possibilities for user errors or confusion”.

The digital banking platform has not only provided the latest banking technology, it fits perfectly into the lifestyle of Nigerians; making life easier for everyone.

Read Also:  Wema Bank announces Sara by Wema, a community tailored for women

In the recently published 2020 KPMG Customer Experience Survey, Wema Bank showed significant growth in the retail category, climbing up ten (10) places from the previous year to 2nd position, with an above industry average of 74.6% CX score.

- Advertisement -

List of Wema Bank Sort Codes in Nigeria

The survey cut across six universal pillars of Personalization, Integrity, Expectations, Resolution, Time & Effort and Empathy. The leading banks showed a mastery of these pillars and are outstanding at all of them. Wema Bank’s achievement in this category is a mark of its dedication to excellent customer service and refreshing support for all its customers.

Separately, the bank received an award for the Best SME Bank of the Year for 2020 from BusinessDay. The award recognizes Wema Bank’s continuous support for small and medium scale businesses through loans, business advisory, and ease of payments and transactions.

Having redefined the banking space with ALAT, Wema Bank boasts of a capacity to onboard customers digitally end-to-end without the need to visit branches or agents. The bank continues to deliver innovative products to enrich payment and transfer offerings by creating a perfect blend of speed and functionality.

- Advertisement -
Read Also:  Global Digital Payments Market to Grow by 23.7% in 2020 to $4.9 Trn

Download 2020 KPMG Digital Channel Scorecard Here

Download 2020 Nigeria Banking Industry Customer Experience Survey Here

- Advertisement -
KPMG Names Wema Bank Amongst The Leaders In Digital Payments And Customer Experience In 2020 - Brand SpurKPMG Names Wema Bank Amongst The Leaders In Digital Payments And Customer Experience In 2020 - Brand Spur

Subscribe to BrandSpur Ng

Subscribe for latest updates. Signup to best of brands and business news, informed analysis and opinions among others that can propel you, your business or brand to greater heights.

- Advertisement -

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

KPMG Names Wema Bank Amongst The Leaders In Digital Payments And Customer Experience In 2020 - Brand SpurKPMG Names Wema Bank Amongst The Leaders In Digital Payments And Customer Experience In 2020 - Brand Spur

Latest News

Nigerian GDP better than thought

The World Bank recently published its Global Economic Prospects for January 2021, and we were surprised to find an...

Monetary & Interest Rate Policy in 2021: Going for growth

Monetary policy remained broadly accommodative in 2020. The monetary policy committee (MPC) during the year, voted to reduce the MPR twice; in its May...

CBN Releases Circular on the Issuance of the Framework for the Regulatory Sandbox Operations

The Central Bank of Nigeria (CBN) is committed to building a financial services sector that promotes stability, fosters innovation and deepen financial inclusion. In...

2021: A Year Of Effectiveness And Strategic Thinking To Transform Agri-Food Systems

The FAO Director-General QU Dongyu today held a meeting with all senior managers of the UN agency, including FAO representatives (FAORs) to about 130...

BAT announces succession for Director, Operations

Alan Davy, Director, Operations will step down from the Management Board on 31st January 2021 and will leave the British American Tobacco (BAT) Group...
- Advertisement -
BrandsPur Weekly Cartoons
- Advertisement -KPMG Names Wema Bank Amongst The Leaders In Digital Payments And Customer Experience In 2020 - Brand SpurKPMG Names Wema Bank Amongst The Leaders In Digital Payments And Customer Experience In 2020 - Brand Spur