4 in 5 Businesses Affirm That Workflow Automation Enhances Employees’ Work Rather Than Replace Them, But a Knowledge Gap Persists

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  • 81% of employers say that workflow automation will enhance employees’ work instead of replacing them, though 63% highlighted lack of background knowledge to utilise workflow automation being a major challenge.
  • They highlight the reasons for adopting Workflow Automation being ‘better utilisation of resources’ (74%), ‘carrying out mundane or tedious tasks’ (70%), ‘reducing operational risks’ (58%) and ‘improving company’s business performance’ (53%).
  • 75% of Singapore employers say their organisations have experience with workflow automation while 25% of survey respondents plan to adopt workflow automation in the next 12 months.


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SINGAPORE – Media OutReach – 5 March 2021 – Despite four in five (81%) employers saying that workflow automation will enhance employees’ work instead of replacing them, a number of challenges are still holding these organisations back. About two in three of them highlighted obstacles related to knowledge gaps such as ‘a lack of background knowledge to utilise workflow automation technologies’ (63%), and ‘the inability to establish the correct workflow’ (62%).


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