First Bank Unveils Auto-Self-Service Branch

First Bank
First Bank Unveils Auto-Self-Service Branch

First Bank of Nigeria Limited has launched its fully automated branch, called the FirstBank Digital Experience Centre in Lagos.

In a statement on Tuesday, the bank said the centre which is piloted by the Bank’s remodelled Adetokunbo Ademola branch, Victoria Island, puts customers at an advantage in carrying out various activities on their own without interacting with anyone.

The bank said the milestone initiative is scheduled to hit other locations across the country’s geopolitical zones in the coming months.

First Bank Unveils Auto-Self-Service Branch

It said the self-service branch is built with a wide range of phased modern banking facilities which include humanoid robots equipped with Video Banking and Artificial Intelligence (AI), taking on the role of friendly branch staff; Teller Cash Recyclers (TCRs), among others.

Other services include account management, funds transfer, dispensing of new ATM cards, fixed deposit booking between N100,000 to N5,000,000, among other banking services.

Expressing his delight on the initiative, Dr Adesola Adeduntan, CEO, FirstBank said ‘With our Digital Experience Centre, we have reiterated our role in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers in carrying-out various transactions using state-of-the-art-facilities with ease and convenience.

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“Our self-service branch exemplifies the future of banking in Nigeria and we remain committed to putting You, our customers First,” he noted.