Engaging Mentees in Job Shadowing at Peak Galleria and Community Services with a Social Enterprise
HONG KONG SAR – Media OutReach – 5 July 2023 – Hang Lung Properties (SEHK stock code: 00101) (the “Company” or “Hang Lung”) has actively responded to the Strive and Rise Programme launched by the Hong Kong SAR Government as a supporting organization. Recently, Hang Lung arranged job shadowing activities for mentees during a visit to Peak Galleria, accompanied by Hang Lung Strive and Rise mentors, to gain an in-depth understanding of the daily operations of the mall business and Hang Lung’s service philosophy of customer-centricity.
The mentees found the activity beneficial and thanked Hang Lung for the arrangement. Celia Wong, a mentor from Hang Lung Properties’ Development and Design Department, and Jessica Lam, a mentee, said the public seldom pays attention to the different positions of frontline staff in malls, and the job shadowing activity allowed them to understand the responsibilities of these positions. They were impressed by the variety of attentive services that Peak Galleria provides to customers – “The concierge does not only answer enquiries from visitors to the mall, but also provides information about touring the Peak to tourists and hikers, and wheelchairs, pet strollers, and rain gear to meet the needs of different customers. This enables us to gain insight into their ‘customer-centered’ service philosophy.”
