Zenith Bank clients have expressed their dissatisfaction with challenges with online banking transactions on social media platforms.
They received notice from the bank on Saturday that X would be undergoing maintenance from September 29 to October 1. On Tuesday, they reported difficulties with making payments and utilizing different payment features on X.
Zenith Bank said in a statement posted on X on Saturday that the scheduled maintenance would start on September 29 and run from 12:01 AM to 5:00 AM on October 1.
“Please be informed that we are currently undertaking routine maintenance of our information technology infrastructure to enable us to significantly improve the quality of service rendered to you,” the notice titled “Notice of Routine Maintenance” stated.
“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT.
“We solicit your understanding and offer our assurances that measures are in place to minimise any service interruptions during the exercise.”
However, customers noted that despite the prior notification, the bank did not begin the announced maintenance until Tuesday.
Olaniyi Oludare, who is our correspondent, expressed disappointment in not seeing the maintenance start on Monday as he had anticipated.
Oludare bemoaned having to borrow money from coworkers in order to pay for food and transportation to his place of employment because he could not withdraw enough cash.
It irritates me. I was unable to withdraw money today, Tuesday, so I haven’t eaten anything all day. Through a pop-up notification on the bank app, Zenith stated they would be doing maintenance on Saturday, but they didn’t begin until this morning, he added.
Additionally, Adeleye A. P., a different Zenith customer on X who tweeted under the handle #deji4ever, chastised the bank for failing to arrange maintenance during the night, especially around the end of the month when workers are expecting their paychecks.
It stated that the maintenance was scheduled to take place from 12:01 AM to 2:30 PM on Tuesday.
The statement reads, “Please be informed that we are currently undertaking routine maintenance of our Information Technology Infrastructure to significantly improve the quality of service rendered to you.
“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT.
“We solicit your understanding and assure you that measures are in place to minimise any service interruptions during this exercise.”
Reacting to the statement, X users reiterated that bank maintenance should ideally occur during the night rather than during daytime hours when customers are actively using banking services.
A user, Dave, tweeting as #orissonline, stated, “You people should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”
Another user, Ken, tweeting as #KennethNnamdiA2, added, “#ZenithBank, since morning, I haven’t been able to access my account through your app. Please do something about your network ASAP. I have an emergency to attend to. Thank you.”
