Access Bank Notifies Customers Of System Upgrade, Stages, Time

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Brand Spur
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Access Bank has declared that it will temporarily suspend operations to optimise its customer offers through a system overhaul. The bank announced in an email to its clients on Tuesday that the upgrade will happen in stages, beginning at 10 p.m. on Saturday, October 12, and concluding at 6:30 a.m. on Sunday, October 13.

Customers may have brief service interruptions on the Access More app, Internet Banking platform, and ATMs during this time, the bank stated.

BrandSpur banking and finance news reports the message: “Dear Valued Customer, in line with our continuous drive to better serve you, we embarked on a comprehensive system upgrade to optimise the functionality of our systems: The upgrade exercise, which will take place in phases, starts on Saturday, October 12 at 10 pm to Sunday, October 13, 2024, at 6:30 am (West African Time).”

The bank did, however, reassure consumers that their cards will continue to work and that they may still pay their bills, transfer money, and purchase airtime and data using the *901# service.

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According to the bank: “During this period, there will be a temporary service disruption on our Access More app, Internet Banking platform, and ATMs. However, your card will work seamlessly and *901# will be available for funds transfer, airtime, and data purchase as well as bill payment. Upon completion of this exercise, service across all channels will be fully restored.”

It also highlighted its dedication to providing clients with updates on the next stages of the renovation project.

Continuing, the Nigerian Chief Executive Officers’ Association and the Chartered Institute of Bankers of Nigeria have voiced concerns about the ongoing attacks on Nigerian banks on social media. In addition, the Central Bank of Nigeria has reaffirmed its dedication to maintaining the stability of the nation’s financial system and noted that frequent stress tests are carried out to find any possible weak points in institutions.