Unity Bank Plc’s Managing Director/CEO, Mrs. Tomi Somefun, has expressed gratitude to the bank’s front-line employees for their excellent interpretation of the Customer Service Charter, which has helped to create a culture of responsiveness and outstanding collaboration to show clients the lender’s ongoing dedication to their needs.
In a message honoring this year’s Customer Service Week, Mrs. Somefun thanked the bank’s customers for their unwavering faith and commitment, which have fueled the bank’s expansion and success, and she also celebrated with employees who play customer service roles.
According to her: “This year’s theme “Above and Beyond” supports our mission at Unity Bank which enables us to reflect on our collective journey so far where our customers are at the centre of our business.”
She went on to say that the Bank is always reinvesting in innovation in addition to updating its current systems and that to further improve customer experiences, new tools, and tactics would be released in the upcoming months: “Whether it’s through improved digital platforms or personalized services, we are committed to enhancing the way you bank with us.”
Somefun stated that Unity Bank Customer Service has proven that it represents the “Above and Beyond” theme of this year’s celebration via commitment, resiliency, and professionalism, while also understanding the crucial role frontline employees play in building long-lasting relationships with customers.
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In her words: “Day after day, our staff go beyond the call of duty, ensuring that every customer interaction is handled with care and excellence. They are the reason our customers continue to choose Unity Bank.”
Elfrida Igebu, the Chief Customer Service Officer of the Bank, also spoke, stating: “Throughout the week, we have seen firsthand what it means to go the extra mile. Our commitment to exceeding expectations, personalizing experiences, and showing genuine empathy has set us apart and created lasting connections with our customers.”
Continuing, she mentioned the various events scheduled to commemorate Customer Service Week: “Have strengthened the team’s professional capabilities and reinforced the bonds that make us a united team.”
The Bank has planned several events from October 7 to October 11 to honor outstanding employees, congratulate clients, and consider this year’s topic, Above and Beyond. The Bank has approximately 200 branches nationally. Through its increased emphasis on digital strategy over the past few years, the Bank has continued to prioritize the client, BrandSpur banking and finance news reports.
For example, it has upheld its dedication to providing exceptional customer service over the last four years by launching cutting-edge digital products like the multilingual USSD banking *7799# and mobile banking solution, UniFi, which have increased customers’ access to the Bank’s services while easing convenience.
To put the needs of the consumer first and give them the best banking experiences possible in the market, these electronic banking channels are regularly updated with fresh, interesting features.
