While refuting media allegations that a system upgrade will impact its service delivery, FirstBank has reassured its clients that they will continue to enjoy smooth banking operations.
The bank said in a statement available to BrandSpur banking and finance news desk, that the flow of information it delivered to its vendors was misunderstood and reported, stating: “We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (world-class platform for managing suppliers), to enable additional capabilities and benefits for our vendors,” the statement partly added.
Customers were thus given the assurance that they would continue to have unhindered access to its services, by saying: “Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.
“Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services,” the statement adds.
