Last Friday, Airtel Nigeria opened its new Company-Owned-Company-Operated (COCO) retail location in Sangotedo, Lagos, as part of its continuous dedication to providing its customers with a flawless and outstanding shopping experience.
Offering end-to-end customer support, rapid SIM card activation, bill payment, data plan subscriptions, device purchases, and troubleshooting services, the new retail location is in line with Airtel’s commitment to giving its customers an exceptional experience.
Femi Oshinlaja, Chief Commercial Officer of Airtel Nigeria, spoke at the inauguration and reaffirmed the company’s dedication to providing its clients with top-notch service. He said: “At Airtel, our mission has always been to delight our customers by delivering unmatched satisfaction and we understand that connectivity is the lifeblood of modern business and everyday life. This is why we are passionate about ensuring that every customer’s journey with us is seamless, convenient, and rewarding.
“We are proud to be part of the Sangotedo community and excited to deepen our partnership with the people and businesses in this vibrant part of Lagos. This shop is a reflection of our belief that access to excellent telecommunications services should be within everyone’s reach,” he added.
BrandSpur telecom and information news reports that senior Airtel executives attended the launch event, which featured a guided tour of the state-of-the-art facility that showcased the personalised services and innovative features that consumers may now enjoy. The store raises the bar for exceptional customer experience in the telecom sector by utilising the newest retail technologies and industry best practices.
Adebimpe Ayo-Elias, Human Resources Director of Airtel Nigeria, highlighted the company’s mission to provide high-quality customer service in her closing remarks. He revealed: “At Airtel, we understand the importance of having a conducive environment for effective customer service and with the launch of this new shop, we have made provisions for 24 seats to accommodate everyone. Every customer who walks in is assured of receiving top-notch quality customer care. We would continue to be the reason to imagine and look forward to achieving even greater milestones.”
According to Airtel, it is still dedicated to expanding its retail presence throughout Nigeria to give consumers easy access to top-notch telecom services.
