FWD Wins at Hong Kong Insurance Awards 2019 Highlighting its Leading Customer Experience

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FWD Wins at Hong Kong Insurance Awards 2019 Highlighting its Leading Customer Experience

HONG KONG, CHINA – Media OutReach –
30 October 2019 – FWD Hong Kong (‘FWD’) won five awards in the Hong
Kong Insurance Awards (HKIA) 2019, one of the most
reputable local industry awards organised by the Hong Kong Federation of
Insurers.

FWD shines at Hong Kong
Insurance Awards 2019 Ceremony winning five awards in four customer experience
categories.

Paul Tse, Chief Marketing
Officer, FWD Hong Kong and Macau (left) represents the company to receive the
Most Innovative Product/Service Life Insurance (Health Protection) category for
its Mind+ Critical Illness Protection Plan.

FWD’s claims service wins the
Outstanding Claims Management — Life Insurance Award with Michael Lee, Head of
Life Operations, FWD Hong Kong receiving the accolade on behalf of the
company. 

Maggie Lee,
Regional Director of FWD Life Insurance Company (Bermuda)
Limited, receives the Outstanding
Agent of the Year Award.

FWD won three Top Awards and two Top Three
Finalist Awards in four categories representing various key touch points of
customer experience. The three Top Awards were won by FWD’s Mind+ Critical
Protection Plan + Genie App in the Most Innovative Product/Service Life
Insurance (Health Protection) category, claims services in the Outstanding
Claims Management — Life Insurance category, and FWD’s tied agent Regional
Director Maggie Lee who was named as the Outstanding Agent of the Year.

FWD also won two Top Three Finalist awards with
its flagship medical protection product, TheOne Medical Solution + PREMIER THE
ONEcierge One Team Health Management, again in the Most Innovative
Product/Service Life Insurance (Health Protection) category, and customer
service in the Outstanding Customer Services category.

“These prestigious awards validate our hard work and commitment
every single day to provide the best customer experience in the industry and
I’m so proud of the team,” said Ken Lau,
FWD’s Managing Director of Greater China and Hong Kong CEO. “These awards will
motivate us to continue innovating products and enhancing our services
ultimately for the benefit of our customers. I’m honoured to lead a business
with such dedicated and passionate colleagues.”

“I’m thrilled to be named as the HKIA 2019 Outstanding Agent of the
Year,” said Maggie Lee, Regional
Director of FWD Life Insurance Company (Bermuda) Limited. “Meeting our
customers’ needs over the years has been my greatest challenge and reward, and
now receiving the recognition of the industry and my peers is such a humbling
experience.”

Details of the three Top
Awards won by FWD:


The Most Innovative
Product/Service Award (Life Insurance): Won by
Mind+ Critical Illness Protection Plan, the first critical illness insurance
plan in Hong Kong that covers mental health related diseases. Launched to meet
a significant need in the community, it comes with a mental health promotional
app Genie, and also offers a wide range of mental wellness support programmes,
such as professional referral service, online children assessment, caretaker
support workshop, and emotional counselling service support hotline.

The
Outstanding Claims Management – Life Insurance Award recognises FWD’s innovative and multi-touch
point claims services comprising Authorised Tied Agents Instant Claims Approval,
Claims Ambassador, E-submission, 7-11 Claims Payout and 30-min Claims Pay — all
designed to simplify and expedite the claims process.

Outstanding Agent of the
Year: Maggie Lee is a 30-year industry veteran who
lives by the principle “Work with Mission, Serve with Passion.” As a key leader
of FWD Hong Kong’s tied agency force, she has also been serving the industry
and community in a variety of roles outside, including as former President of
the General Agents and Managers Association of Hong Kong (GAMAHK) and President
of the Life Underwriters Association of Hong Kong (LUAHK) to promote
development of the insurance industry.

About FWD Hong Kong & Macau

FWD
Hong Kong offers life and medical insurance, general insurance, employee
benefits, and financial planning. Its life insurance and general insurance
operating entities have been assigned strong financial strength ratings by
international rating agencies — FWD Life Insurance Company (Bermuda) Limited is
rated “A3” by Moody’s and “A” by Fitch; and FWD General Insurance Company
Limited is rated “A” by Fitch. FWD Macau provides a suite of life and medical
insurance.

FWD
Hong Kong & Macau is a part of the FWD Group, the insurance business of
investment group, Pacific Century Group. FWD Group spans Hong Kong & Macau,
Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia.

By creating fresh customer experiences with easy-to-understand products
supported by digital technology, FWD aims to become a leading pan-Asian insurer
that changes the way people feel about insurance.

For more information about FWD Hong Kong & Macau please visit WWW.FWD.COM.HK
and WWW.FWD.COM.MO.

NSE Set to Host 7th Nigerian Capital Market Information Security Forum

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NSE Set to Host 7th Nigerian Capital Market Information Security Forum

The Nigerian Stock Exchange (“NSE” or “The Exchange”) is pleased to announce that the 7th edition of its bi-annual Nigerian Capital Market Information Security Forum (NCMISF), themed, “The Nigeria Data Protection Regulation: Achieving Compliance”,  will hold on Thursday, October 31, 2019, at the NSE Event Center, 2-4 Customs Street, Lagos. 

The one-day free to attend the event will bring together leading industry data privacy and security experts and capital market stakeholders to share actionable information on the prevailing data protection regulation which is aimed at achieving privacy by default and privacy by design. The forum will also highlight how organizations can comply with this regulation on an ongoing basis, as a means of protecting client data and boosting investor’s confidence.

Mr. Rasaq Ozemede, Chief Risk Officer NSE, noted that “the event will provide participants with a perfect opportunity to get deeper understanding of present and developing trends in Information Security through case studies on topics ranging from how industry is redefining their Data Protection Regulation practice to developments in protecting Personally Identifiable Information (PII), data protection regimes and share effective strategies and best practices in ensuring information privacy is in compliance with the Nigeria Data Protection Regulation (NDPR) and the international General Data Protection Regulation”.

“This year, we have received sponsorship boost from Zenith Bank Plc and Axa Mansard. We look forward to welcoming more sponsors”, Mr. Ozemede added.

The 7th edition of NCMISF will feature presentations and panel discussions by National Information Technology Development Agency (NITDA) licensed Data Protection Compliance Organisations (DPCO) such as Michael Ango, Associate Director, Andersen Tax; Akin Oyegoke, Managing Consultant, Johan Consults; John Anyanwu, Partner, Technology Advisory, KPMG Advisory Services and Linus Osita Okeke, Partner, Ernst & Young. Mrs Oluyemi Obadare, Business Continuity Manager, NSE will also be speaking at the forum.​

Heficed Launches Nigerian Presence

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Heficed Launches Nigerian Presence

For the IaaS industry, a market that is set to grow by $101,56-billion in the next five years, the African continent holds special potential for growth. Nigeria, Africa’s largest economy, is already attracting international companies.

Heficed, a provider of network infrastructure solutions, is among those who see a profitable future in the country, having recently launched a new server location in Nigeria’s capital Lagos.

“Nigeria is at the centre of the African continent,” says Vincentas Grinius, Heficed’s CEO, who has already overseen the company’s expansion into South Africa in 2013. “It offers a great base for access to East Africa.” Heficed is at the forefront of the IaaS industry’s development in the region, setting up shop at Nigeria’s only Tier 1 data centre. Infrastructure is still brand new, and it shows: all of the company’s servers are wired using superior 10G technology.

Heficed can thus immediately offer its services to its global customers. These services include IP address solutions, dedicated servers and IP transit. “We are partnering up with some of East Africa’s largest ISPs to make our products available as widely as possible,” he adds.

Demand for Heficed’s services in the region has been high, so providing their accessibility at the earliest opportunity was a priority, Grinius says: “Our customers have been pressing us about Nigeria for a while now. The industry is always developing and customer satisfaction is our chief priority.”

Even though companies offering IaaS solutions compete with each other on a single, worldwide market, the quality of its services is closely tied to a company’s local presence.

“Even though West Africa is a highly requested region, very few IaaS-providers actually have a presence there. This gives us a competitive advantage that we are intent on expanding – eventually, we plan on covering East Africa, too,” Grinius comments.

Having local server bases is especially important for businesses relying on low latency in their services, such as VPNs or purchasing algorithms. “Global coverage on the ground is crucial for network infrastructure providers who want to attract those customers,” he adds. “With our new presence in Nigeria, we maintain peak service quality in yet another region.”

But Heficed is expecting a sleuth of local clients as well. With Nigeria’s economy, its internet accessibility is growing, too. Between 2015 and 2019, the share of the population with access to the internet increased by 10%.

“Over half the country already has steady internet access, and that number will certainly continue growing. With its massive, young population, this translates into the significant potential for new and existing internet-based industries,” concludes Grinius. “The future of our industry lies in Africa.”

Kenneth Okonkwo Talk About Living In Bondage And The Evolution Of Nollywood On The Whole Truth

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Kenneth Okonkwo Talk About Living In Bondage And The Evolution Of Nollywood On The Whole Truth

Nollywood legend Kenneth Okonkwo who plays Andy Okeke in the classic and upcoming sequel of Living in Bondage sat with us to talk about the sequel of the original Nollywood hit after 2 decades. He shares the psychological effect of playing Andy Okeke in the first Living in bondage which was released in 1992.

Watch out for the soon to be released film directed by Ramsey Noah and starring the original veterans of film from the first movie.

WISCAR Set To Hold Its 2019 Annual Leadership And Mentoring Conference

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WISCAR Set To Hold Its 2019 Annual Leadership And Mentoring Conference

Women in Successful Careers in Nigeria (WISCAR), is set to hold its 2019 Annual leadership and mentorship conference. The Conference themed “I DO NOT WALK ALONE” is scheduled to hold on Saturday, November 24, 2019, at the Muson Center, Onikan, Lagos and will have as its keynote speaker, the Deputy Secretary-General of the UN, Ms Amina Mohammed (OFR). 

The theme of this year’s conference is based on WISCAR’s mission of developing women to build a better nation. To date through its various structured and open series programs, WISCAR has impacted over 8,000women and men.

Commenting on the theme of the conference, Founder of WISCAR, Mrs Amina Oyagbola, an experienced corporate executive and mentor said, “Our conference theme ‘I do not walk alone’ is a perfect summation of the essence of WISCAR. In our various mentorship programs and advocacy for equity and parity, we harness the power of togetherness, community and networks to achieve critical impact. We believe firmly in the timeless African proverb that says ‘if you want to go fast, go alone if you want to go far, go together’. Now more than ever, it is pertinent to pay attention to the issue of solidarity, partnership and collaboration and this is what we are actively doing at WISCAR”.

On her part, the Executive Secretary of WISCAR, Mrs Fabia Ogunmekan enthused that the theme of the event is in consonance with what WISCAR promotes. “Our 2019 Annual Conference, our final master class in the WISCAR calendar will continue to build on this message of community and impact, by celebrating these networks and at the same time critically examining the role of community and networks in our journeys to ‘Becoming more’ and ‘Pressing for progress’ and ‘Better balance’.

As part of activities leading up to the conference, a mentorship walk has been scheduled to hold on Saturday, the 9thof November between the hours of 8 am to 10 am. The walk which will begin at the Light House Grill Bar, Lekki will continue down the bridge to Ikoyi and back. The walk is aimed at promoting the power and possibilities of mentorship and role modelling in developing the next generation of women for leadership.

WISCAR is a non-profit 12-month structured mentoring program focused on empowering and developing professional women in diverse careers in the formal & informal economy to contribute to nation-building in Nigeria.  Now in its 12thyear, WISCAR is continuing its tradition of annual outreach to working women aimed at mentoring them for professional growth, leadership success, and healthy family life. For WISCAR, leadership is achieving a deep resonance between self-leadership, interpersonal leadership and organizational leadership.

To register for the mentorship walk and the annual conference, kindly visit www.wiscar.ng

Eight Finalists Selected By WorldRemit And Arsenal For The “Future Stars” Coaching Programme

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Eight Finalists Selected By WorldRemit And Arsenal For The “Future Stars” Coaching Programme

A panel of judges from Arsenal and its official online money transfer partner, WorldRemit, has selected eight coaches as finalists for their Future Stars coaching programme.

The eight finalists will now compete in a public vote on www.FutureStars.WorldRemit.com for the chance to attend a personalised training programme with Arsenal Football Development coaches in London – sponsored by WorldRemit.

About Future Stars

The Future Stars programme was developed by WorldRemit and Arsenal to celebrate the positive impact that grassroots youth football coaches have on their communities, helping the children they train to develop life skills both on and off the pitch.

Now in its second edition, the Future Stars programme received over 1,400 online applications this year from across Africa and the Americas.

From these entries, a panel of judges selected 20 semi-finalists to receive Arsenal shirts for their youth team as recognition of their hard work within their communities.

The judging panel then narrowed these 20 semi-finalists down to eight finalist coaches – four male and four female.

Male Future Stars finalists

Bakit Isaac Agogo from Gulu, Uganda
Feisal Abdi Hassan from Nairobi, Kenya
Luis Alejandro Castañeda Vargas from Bogotá, Colombia
Samuel Taylor from Accra, Ghana

Female Future Stars finalists

Beldine Lilian Achieng Odemba from Nairobi, Kenya
Chinasa Ukandu from Lagos State, Nigeria
Joan Nabisenke from Kampala, Uganda
Vivian Johana Pirateque Garzón from Bogotá, Colombia

Two winners – one male and one female – will be chosen by a public vote to fly to London for a personalised training programme with Arsenal Football Development coaches.

Voting is now open on www.FutureStars.WorldRemit.com until 23:59 GMT on 11th November.

Andrew Stewart, Managing Director Middle East & Africa at WorldRemit said: “Our business is all about making it easier for our customers to send money home to support their communities. Together with Arsenal, we set up the Future Stars programme to recognise football coaches within these communities who are dedicated to supporting and lifting up others.

“Our eight finalists’ stories are a testament to the transformative impact that football can have on young people. We are delighted to celebrate their success and wish them all the best in the public vote!”

Simon McManus, Head Coach at Arsenal Football Development, said: “Through our community initiatives in London and abroad, we work hard to promote greater diversity in football and positively impact the lives of young people through sport.

“When developing this year’s Future Stars programme with WorldRemit, it was important for us to highlight the benefits of encouraging more women into the sport, both as players and as coaches. The eight finalists we have chosen all stood out to us due to their passion and commitment to using football to bring young people from all walks of life together.”

How will the CBN’s OMO restrictions impact markets?

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How will the CBN’s OMO restrictions impact markets?

Recently, the CBN in a bid to cut borrowing cost and spur real sector investment barred non-banking financial institutions and public (save local banks and foreign investors) from participating in the primary and secondary OMO market. Notably, OMO bills are discretionary liquidity and FX management instrument of the CBN, different from FGN’s T-Bills which are for managing budgeted recurrent spending.

In our view, with the size of OMO maturity in the books of the non-banking Corporates, i.e. 23.5% of the OMO Bills outstanding as of Aug-19, investors are compelled to look for alternative assets (majorly FGN instruments, Real Estate, Commodities, and Equities), or demand for more FX, in a bid to reinvest an estimatedN2.5tn maturing OMO bills, from now till Dec-19.

Going forward, we expect a lower yield environment. While the supply of FGN instrument is
unlikely to change, the huge OMO maturities will drive up demand for FGN instruments. Thus, stop rates at primary market auctions will fall. Meanwhile, this should encourage corporate issuers who can now issue/rollover at cheaper rates. Also, fixed-term deposit rates could be lower, since banks can arm-twist their big depositors who would probably be more desperate for yields in the absence of the OMO option. Finally, OMO rate may stay elevated, as the CBN attempt to keep FX stable via sales to FPIs, however, the market for OMO bills will be less liquid.

United Capital Plc Research (UCR)

Xiaomi Launches Redmi Note 8 pro, others in Nigeria

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Xiaomi Launches Redmi Note 8 pro, others in Nigeria

Following a debut in China, Xiaomi has announced four new devices in Nigeria. They are Redmi Note 8 Pro, Note 8, Redmi 8 and Redmi 8A. It follows trends but not a competition in a more way to shoot, 64MP high resolution, slow-motion videos and as well as having a camera with a high way resolution primary sensor as the smartphone comes in various colours.

From left: Ahmed Mandy, Director, Best service Raya Distribution Nigeria limited, Habeeb Somoye, Marketing Director, Xiaomi Nigeria, Lin Chen, CEO Xiaomi Nigeria, Seifullah Balarabe Gaya, Managing Director, Ya feng Technology company limited, Xingyu Yang, Marketing Director, Xiaomi and Narvey Deng, Sales Manager, Xiaomi, During the Launch of Redmi Note 8 series by Xiaomi in Lagos Recently. PHOTO AKEEM SALAU

The new Note 8 comes with a 64 megapixel that captures without using revolution. It’s built with a competition which can take pictures about 2cm far without blurring with an Ultra wide-angle 120 degree. The new smartphone has moved from technology to innovation with a normal lens that tells a lot of detailed stories.

According to the company’s marketing manager, Shoyoye Habeeb, Xaomi is not just a new brand in Nigeria.

“The journey has been about six years. The brand acceptability has been awesome. Xiomi is not just a brand but an innovation. That is exactly what we are selling today. We are launching a series and not just a phone. Today, we are launching Redmi Note 8pro cutting across other models. The idea is that we are trying to make sure that we make innovation for everyone.

“We are offering innovation for high, middle and low ends. We have different camera sensors and not just a value for your money. We have 64 Megapixels, 48 and 12 megapixels. Basically, the idea is that irrespective of what you are paying, we want you to have value for your money and to also have a better experience,” he said.

The entire body and the screen come with 91.4 per cent and a 6.53 Dot Drop Display hence coming with high-resolution display and also has a gorilla 5 glass to protect the screen both front and back. With its latest innovations, it comes with a Type-C connector formed mostly in flagship device and it is fast in charging.

The Redmi Note’s first NFC can be used for cash transaction without using a card, especially in a cashless society. Its design royalty come with 6.53 Dot Drop Display as it can be used for a gadget or for fashion and also designed for gamers.

With MediaTek studio/G90T it helps daily experience as the G90T takes the topmost processor in the Media world with MediaTek Hyper Engine. It does the rating of the processor using a snapdragon 710.

The smartphone comes with 6GB and with 128 GB storage; hence does not require any memory card storage.  It has a liquid cool performance with cooling technology. It also has a WiFi antenna having access to any WiFi network. It comes with a bigger battery 45000mAh that can last for two days on standby time. It can also be enjoyed without an earphone while listening to music or any recorded voice on the phone.

Even with all the amazing features, Xiomi comes with a low price of N89, 999, while the smaller GB comes with N82, 999.

Sterling Bank posts net interest income of N47.53bn in Q3 2019

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Sterling Bank posts net interest income of N47.53bn in Q3 2019

Sterling Bank Plc posted net interest income growth of N47.53 billion for the third quarter ended September 30, 2019.

The net interest income represented a growth of 19.3 per cent when compared with N39.83 billion recorded in the corresponding period of 2018.

The bank, in a statement in Lagos on Tuesday, said the double-digit net interest income growth was driven by 200 per cent growth in its retail and consumer loans portfolio.

It stated that Specta, the bank’s innovative digital lending platform, supported this growth with volumes averaging N8 billion per month, reaching over 40,000 individuals as at Q3, 2019.

Commenting on the financial performance, Abubakar Suleiman, the bank’s Chief Executive Officer, said the performance was due to strategic decisions and investment in focus areas.

“Our performance continues to reflect positive results of strategic decisions and investments in our focus areas.

“We recorded significant improvement in a transaction led revenue and our funding base riding on the adoption of digital channels.

“Going into the final quarter, we will continue to take a customer-centric approach to achieve growth and enhance our digital capabilities to further support the business, while remaining focused on exceeding our performance in the previous year,” he said.

He said the bank recorded a 7.7 per cent improvement in operating income of N65.49 billion during the period under review against N60.82 billion in the corresponding period of 2018.

Other financial highlights showed that customer deposit rose to N853.55 billion during the period under review against N760.6 billion in the corresponding period of 2018, an increase of 12.2 per cent.

Loans advanced to customers grew to N635.093 in 2019 from N621.017 billion in 2018, representing a growth of 2.3 per cent.

In the same way, shareholders’ funds rose to N109.54 billion during the period under review in 2019 compared to N97.80 billion reported for the corresponding of 2018, representing a growth of 12 per cent.

Operating income after impairment rose by 1.3 per cent to N61.583 billion compared with N60.82 billion in September 2018.

Further analysis also showed that non-performing loans dropped to 7.4 per cent during the review period from 8.7 per cent in the corresponding period of 2018, representing an improvement of 14.6 per cent.

LinkedIn launches its first TV ad campaign on job search

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LinkedIn launches its first TV ad campaign on job search

LinkedIn has unveiled its first UK TV advert featuring real members on the platform revealing what they’re really searching for in a job. The theme of the campaign is “What are you searching for?”

One LinkedIn member tells the camera “I’m searching for a job where I’m in charge.” Another continues “that doesn’t feel like work,” after which a young man appears sat between his Sikh parents and says “I’m searching for a job because it’s time to move out.”

“I’m searching for a job that’s creative,” “that shares my values” and “where I can have a lie-in” are other reasons supplied by LinkedIn members, who reveal redundancy pains and difficulties they’ve had to overcome in order to get the role they love.

The ad then goes on to show how the real LinkedIn members the leap and found a new role via LinkedIn.

Ngaire Moyes, senior director, brand and communications, at LinkedIn EMEA, commented: “What are you searching for? It’s a powerful question, and when we’re talking about jobs the answer is different for everyone which is why sharing the experiences of our real and diverse members is a key part of our advertising strategy.

“This campaign continues to build on our In It Together brand work that seeks to create a new, warmer, more human feel with our members at its heart. We’re excited to shine a light on some of these stories in this latest iteration of the campaign in the UK.”

It was created by ad agency BMB, with creative chairman Matt Lever adding: “A person’s job search is completely unique to them, so we didn’t know what to expect when we asked Linkedin members ‘What are you searching for?’. Fortunately, the responses were inspiring, moving and sometimes downright amusing. As LinkedIn’s first UK TV campaign, we feel like it’s a great introduction for the brand in a category so often devoid of warmth and humanity.”

The Drum

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