HONG KONG, CHINA –
Media OutReach – December 2, 2019
– DYXnet Group, the leading carrier-neutral network
service provider in the Greater China region, bested 400 other enterprises to claim the “Best
Performance” and “Customer Satisfaction Award” in its first appearance at the
Golden Torch Awards in Taiwan this year. The awards serve as a due recognition
to the Group’s outstanding performance in corporate management and exceptional customer
service.
The 15th Golden Torch Awards Presentation Ceremony was
held at the CPC Building
in Taipei on 29 November. Chris Chen , DYXnet Group Sale s Vice President, received the accolades on
behalf of the Company. The double recognition marks a momentous milestone for
DYXnet Group.
As one of the renowned enterprise awards
organized by OEMA (Outstanding Enterprise Manager Association) in Taiwan, the
Golden Torch Awards aims to commend outstanding enterprises and business
leaders in Taiwan based on five categories , including t he
“Best Performance” which drew in a significant number of entries. The category
winner was judged to be all-round and competitive with excellent service
quality. The judging panel assessed the participating companies based on a
range of business areas covering business performance and operational
philosophy, culture and image, as well as vision and strategy. The “Customer
Satisfaction Award” focuses on customer relations management and product/
service quality. Following multiple rounds of evaluation over the course of six
months, DYXnet stood out among many distinguished enterprises in the financial
sector, the Information Technology sector and the retail sector, as it emerged
as a double winner.
“We have run steady operations for the past
20 years, underpinned by our business motto: ‘Open-mindedness,
Customer-oriented’. It is our mission to assist every of our clients to cope
with the emerging needs of the market through comprehensive solutions and customized
services. In order to handle customers’ enquiry instantly, we have established
three departments – the Customer Service Department, the Network Operations
Center and the Quality and Service Management Department, working hand in hand
to provide excellent customer service to every individual,” said Tony Tsang,
Chief Executive Officer of DYXnet.
As a market leader with a well-earned
reputation, DYXnet Group spares no effort to provide tailor-made product
solutions and quality service to its clients. For DYXnet Group, their staff are
indispensable assets for its success and they deserve a comfortable working
environment. Besides enhancing their well-being, the company also values social
cohesion through actively participating in community service, sponsoring
fundraising events, and contributing to environmental campaigns. It has
emphasised its corporate social responsibility efforts to tighten the bonds among
employees and strengthen the ties between our clients and the general public.
“To our customers, we take the initiative to grasp and address their
real-time needs. To our employees, we aim to create a corporate culture that
promotes a healthy work-life balance. I believe that not only does a successful
enterprise generate profits, it also nurtures two-way communication with its
stakeholders by putting its corporate social responsibility principles into
practice. By doing this, we can go a step further in sustaining our long-term
operations and strengthening our business development,”
“The Company has just celebrate d our 20th anniversary and the double Golden Torch Awards came at a good
time. I would like to express my sincere gratitude to all our staff. Their dedicated
efforts and hard work have shaped our service professionalism and corporate
culture, which has been duly recognised by the public and the industry. These
recognitions have given me confidence and inspiration to lead the group for the
next 20 years!” Tony Tsang added.
In response to the ever-changing market trends,
our Group CEO Tony Tsang has drawn up an expansion plan to lead the Group’s
venture into more Asia markets. It will start by promoting the SD-WAN service,
expanding its operations, and developing new cloud and SaaS services, as it strives
to accelerate the business expansion of DYXnet, which are all geared towards
maintaining its leading market position in providing excellent service and
solutions.
About DYXnet Group
Established in 1999, DYXnet Group
is one of the leading carrier-neutral network service provider in Greater
China. It offers Multiprotocol Label Switching (MPLS) network, Software-Defined
WAN (SD-WAN), Internet access, data centre, and network security solutions to
enterprise via a provisioning capability in many cities throughout Greater
China and the wider Asia Pacific region. The Group is now a wholly-owned
subsidiary of 21Vianet Group (NASDAQ: VNET) (“21Vianet”), one of the leading
carriers and cloud-neutral Internet data centre services providers in China.
DYXnet Group was among the first
ICT service providers in Greater China to obtain ISO/IEC 27001:2013, ISO/IEC
20000-1:2011 and ISO 9001:2015 international certification for information
security, international IT service management, and quality control,
respectively. These accreditations demonstrate DYXnet’s commitment to offering
premium ICT services alongside outstanding customer service.
For more details about DYXnet
Group, please visit official website www.dyxnet.com or call +852 2187 7600.
