Dish Networks Reports Stolen Personal Information Amidst Recovery From Cyber Attack

Dish Networks Reports Stolen Personal Information Amidst Recovery From Cyber Attack

Dish Network has disclosed reports of stolen data that happened during a cyber attack on its network. The network company which is currently working on recovering from the attack which disrupted its internal server and customer service operations reported that the hack may have led to the theft of personal information.

The attack occurred on February 23, when Dish executives announced on the operator’s earnings call that the company was experiencing a network outage. After several investigations by cyber security experts and outside professionals, it was determined that the cause of the outage was due to “a cyber-security incident and notified appropriate law enforcement authorities,”, according to reports the company filed in an SEC on February 28.

On Monday, February 27, Dish disclosed that it “became aware that certain data was extracted from the corporation’s IT systems as part of this incident” and said it’s possible that an investigation “will reveal that the extracted data includes personal information.”

While on Tuesday, messages on Dish website showed that the problem was still worked on. The statement on the company website reads “As a result of this incident, many of our customers are having trouble reaching our service desks, accessing their accounts, and making payments,”.

It also added that “We’re making progress on the customer service front every day, including ramping up our call capacity, but it will take a little time before things are fully restored.”

According to the SEC filing, the company reported that the Dish satellite TV service, Sling TV as well as its wireless data networks are still operational.

Dish’s total pay-TV subscribers decreased by 268,000 in the fourth quarter of 2022 to end the year at 9.75 million customers which consists of 7.42 million Dish satellite TV subscribers and 2.23 million Sling TV subscribers.

Dish also reported revenue for the fourth quarter at $4.04 billion, which was down by 1%. Net income at $936 million higher than $552 million for Q4 for 2021. Diluted earnings per share recorded $1.47 for the fourth quarter, which was higher than 87 cents per share for the same period in 2021, surpassing wall street projections.