Ecobank Reaffirms Commitment to Excellent Service Delivery

Ecobank Reaffirms Commitment to Excellent Service Delivery
Ecobank Reaffirms Commitment to Excellent Service Delivery -

Ecobank Nigeria has reaffirmed its commitment to providing excellence in customer experience in all its interactions through its Customer Experience Transformation Program. 

Head, Customer Experience, Olubunmi Otuniga gave the assurance in a statement to commemorate this year’s International Customer Service Week, holding between October 5 and 9, themed, “Dream Team”, which highlights the importance of teamwork in providing outstanding service to all customers at this challenging period.

Ecobank Reaffirms Commitment to Excellent Service Delivery
Ecobank Reaffirms Commitment to Excellent Service Delivery –
According to her, “This is another moment to celebrate our customers. We will always celebrate you. You are the reason why we are in business. We seize the opportunity of this event to re-affirming our commitment to providing excellence in customer experience in all our interactions with you. The theme reflects the importance of teamwork in consistently providing outstanding service at all our touchpoints. This is what we represent in Ecobank. Your dream team celebrates you. Thank you for choosing Ecobank.”
She observed that this year’s event is quite significant, as it coincides with the time the world is being ravaged by the coronavirus, stressing that prior to the period, the bank had invested significantly in technology. “We have provided the Mobile App, Ecobank Online, Ecobankpay, Ecobank Omni, Omni-lite, our *326# and our express point agencies are deployed to effectively meet your needs at all times. We enjoin you to take advantage of them. The whole idea is to be able to serve you, whatever the situation and this has been proven right during this pandemic period.”
Mrs Otuniga disclosed that several activities had been lined up for the week. These include: “Digital promo where customers double their recharge by buying airtime via the mobile app or USSD code between 5pm and 6pm during the period; appreciate a back-office colleague, team or department who have consistently displayed exceptional customer service attributes; standard greetings by all staff and security personnel at our locations to all customers with Happy Customer Service Week. Ecobank, the dream team celebrates you and Career Day where staff are to dress up to represent a profession other than banking, adding that “nominated senior management staff will be at all operating branches for a day to support our front-line colleagues.”


TVC Communications Partner with P&G to Commemorate 2020 Child Health Day

To commemorate the 2020 Child Health Day, Africa’s foremost media company, TVC Communications; owners of TVC, TVC News, Max FM (Lagos & Abuja) & Adaba FM in partnership with Procter & Gamble recently donated Pampers Baby Diapers to post-natal mothers at Nigeria’s biggest Maternity Hospital in Lagos; Ayinke House Maternity Hospital, Ikeja Lagos, Nigeria.

Read Also:  Photos from the Kayo Kayo Festival supported by MTN Nigeria

Market Cap of Three Leading Pharma Companies Jumped by $27bn in 2020, Roche Holding the Biggest Winner

The global pharmaceutical industry has experienced significant growth in the last two decades, with pharma revenues worldwide reaching $1.25trn in 2019. Besides generating huge profits, some of the leading companies responsible for the research, development, production, and distribution of medications also witnessed a substantial market cap growth this year.

COVID-19 disrupting mental health services in most countries, WHO survey

The COVID-19 pandemic has disrupted or halted critical mental health services in 93% of countries worldwide while the demand for mental health is increasing, according to a new WHO survey. The survey of 130 countries provides the first global data showing the devastating impact of COVID-19 on access to mental health services and underscores the urgent need for increased funding.

Sony and Xbox Games Strategies Diverge As Cloud Streaming Shapes Future Platforms

The next battle in the 50-year-old games console wars will be shaped by the increasingly contrasting strategies of the two leading players, Sony PlayStation and Microsoft Xbox, according to the latest research from Strategy Analytics.